87 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Amanda N
1 star08/04/2024
Ordered pain patched valued 13 was billed ***** . No response from email where I tried immediately to cancel item. Item was recieved, remains unopened while I am still trying to get a response how to return the unopened pkg for a full response.
Wellnee Response
08/05/2024
Hello ******,
We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.
Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
Review from Ruth M
1 star07/17/2024
Did order was overcharged need refund. Ordered 2 boxes. Was charged for 6. Want refund for 4 boxes.Wellnee Response
07/18/2024
Hello ****,
We sincerely apologize for the less-than-ideal experience you've had with our company.
Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary.
Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.
Review from Sharon B
1 star07/03/2024
As I have read in many reviews. The issue is with the customer service. I refuse to use their products. I placed an order for 1 pkg of knee pads. 4 extra pkgs were added to my order that I did not intend to purchase. At the time of ordering, what I thought was an upsale pop up screen appeared. I did not wish to order any extra so attempted to close the window. I was not able to so thought it was a confirmation of the order I just placed so clicked on the one pkg option. 4 pkgs were also offered but obviously did not wish to order more than one. When the order was placed I saw the problem and immediately tried several times within minutes of placing the order to have the unwanted items removed. I responded to emails about the order being received and also an email to ask if I would like to add items as well as directly through their website - all within minutes of placing order. They only responded several days later stating it was too late. This was after many attempts over several days to make contact. They offered a solution to refund 40% of the order which I originally agreed to. I then discovered a second charge that I was not previously aware of. At that time I told them I felt their company was not reputable and I did not wish to deal with them at all. They sent an email telling me the process to return all items I agreed to. After I made a complaint to TikTok as well began a PayPal investigation they informed me that even if I returned all items they would not issue a refund. I have just received these items. I am fully prepared to return all items. I simply want my money back and do not wish to do business this company.Wellnee Response
07/04/2024
Hello ******,
We deeply regret the negative experience you've had with our company.We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.
Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
Review from Richard S
5 stars06/22/2024
A good company to work with! The product I purchased from them, knee patches, has been a help in reducing my knee pain. I also gave some of the patches to our daughter and she found them helpful too!Wellnee Response
06/24/2024
Hello *******,
Thank you so much for taking the time to leave such positive review with us.
We're thrilled to hear about your positive experience with us. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. We strive to provide excellent product, and it's customers like you that motivate us to continue delivering the best.
We truly appreciate your support and look forward to serving you again in the future!
Review from Jim F
4 stars06/21/2024
I use the patches a few times a week on my knees to help with pain from arthritis and prior surgery. It helps take the edge off and lets me play pickleball more often. i have had no issues ordering so far after having made a few orders over the last year.Wellnee Response
06/24/2024
Hello ***,
Thank you so much for taking the time to leave such positive review with us.We're thrilled to hear about your positive experience with us. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. We strive to provide excellent product, and it's customers like you that motivate us to continue delivering the best.
We truly appreciate your support and look forward to serving you again in the future!
Review from Robert B
4 stars06/21/2024
The product works for me on a pair of very bad knees. I use the knee patch both at night and during the day. During the day I utilize the patch under a knee sleeve. The combination patch and knee sleeve during the day allows me to work in the yard and not be crippled by the end of the day. I am surprised that it works as well as it does but - bottom line - it does work. It is NOT a total solution to occasional discomfort, but it is a significant improvement over using only a knee sleeve.Wellnee Response
06/24/2024
Hello ******,
Thank you so much for your kind word and positive feedback!
Were thrilled to hear that you had a great experience with our product. Our team works hard to deliver the best product, and its incredibly rewarding to know that weve met your expectations.
We truly appreciate your support and look forward to serving you again in the future!
Review from Terry F
4 stars06/20/2024
Love how quickly the patches work to reduce pain. However, they tend to roll up and stick to the inside of my pant legs if I am up and about. Regarding the ordering process. I ordered one set and ended up receiving and being charged for two sets of patches. I shared them with friends. Be careful when ordering.Wellnee Response
06/21/2024
Hello *****,
Thank you so much for taking the time to leave such positive review with us.
We're thrilled to hear about your positive experience with us. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. We strive to provide excellent product, and it's customers like you that motivate us to continue delivering the best.
We truly appreciate your support and look forward to serving you again in the future!
Review from Regina C
5 stars06/19/2024
I like this product very much it works well for me both of my knees are bad. If it wasnt for these patches I probably wouldnt be able to walk. Thank youWellnee Response
06/20/2024
Hello ******,
Thank you so much for your kind word and positive feedback!
Were thrilled to hear that you had a great experience with our product. Our team works hard to deliver the best product, and its incredibly rewarding to know that weve met your expectations.
We truly appreciate your support and look forward to serving you again in the future!
Review from Dan O
4 stars06/19/2024
Offer alternative colors. Flesh tone for one possibility. Discontinue sending emails that your inventory is low. The message youre sending is that you are not managing inventory very well which makes you look like your company is in trouble. You should boast of great inventory.Always sending 80% off deals has conditioned your customers to only buy at 80% off. FYI: I will now only buy at that price.Wellnee Response
06/20/2024
Hello ***,
Thank you so much for your kind word and positive feedback!
Were thrilled to hear that you had a great experience with our product. Our team works hard to deliver the best product, and its incredibly rewarding to know that weve met your expectations.
We truly appreciate your support and look forward to serving you again in the future!
Review from Mary C
5 stars06/19/2024
Best pain batch I have ever used for my knees. don't want to be without them.Wellnee Response
06/20/2024
Hello ****,
Thank you so much for taking the time to leave such positive review with us.
We're thrilled to hear about your positive experience with us. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. We strive to provide excellent product, and it's customers like you that motivate us to continue delivering the best.
We truly appreciate your support and look forward to serving you again in the future!
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