ComplaintsforTurn Key Homes
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Complaint Details
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Initial Complaint
12/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a home from ********************* of Turn Key Homes 13 October 2022, communication with him has been difficult and increasingly so. I was emailed by ********************* of **************************** on November 4th ********************************************************************* found and sent to her via email with photos telling me I would be contacted by Champion Homes in a FEW days! Today is the 21st of November and to date Ive not heard from Champion Homes and Ive brought up to ********************* this concern to know avail? The documents in my homeowners package were incorrect, the Neem form was someone elses, I asked ********************* for the address to fill in on the cards in my package for the Homeowners Information Card and instead she wrote back telling me she filled it out and sent it in? I again asked her for the address and she sent a screenshot of what she sent in, different card with different information and she filled out my information incorrectly, then she sent another screenshot of another she filled out after letting her know how I needed to be the one to fill out my own information so Champion has it correct. Then a third with again another address! This is so ridiculous and unprofessional. I still to date have not received my Title and I paid cash for my home! Now I have made the mistake of having ********************* do exterior work that I have paid a great deal for $10,842 which is half down, same thing poor communication. He refuses to give me each contractors company name and contact information, he is speaking with them on what to do on things before running it by me? Theres no consideration of scheduling although I have asked multiple times. I paid/paying for prep of concrete driveway and sidewalks, prep for landscaping and sod (spring), fencing, gutters, most of which was listed on the overview of the home when listed for sale as having (landscaping, sidewalks), even a disposal that I dont have? I need all information not only for issues but warranty, why is this a problem?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.