Business ProfileforPointe Pest Control

I hired Pointe Pest Control to help me with a bug infestation at my property. A technician serviced the house on July 31 2023 by spraying it with a product that, according to him, would take at most 1 to 2 weeks to take effect. Both that technician, as well as the representative I spoke to on the phone, told me that my service fee would cover not only the first visit, but also any necessary follow-up visits in case the product did not work the first time around. As it turns out, the problem was not resolved and I continued to experience the same infestation symptoms for the following 2.5 weeks, at which point I tried calling Pointe to schedule the follow-up: 1. I called several times, and could not reach customer support. My calls were instead routed to a "messaging service", and I never received a call back. 2. I wrote an email to *************************************** explaining the situation and requesting a follow up. That message was never answered.Given the completely unprofessional treatment, I no longer wish to have any business with this company. I would like to receive a complete refund of my service fee, on the basis of violations to the contract: (1) failure to resolve the issue they were hired to address in the first place, and (2) failure to honor the promise of follow-up visits if needed. My account number is ******.