Business ProfileforbyDesign Films, Inc

We signed a contract with byDesign films on 11/15/21 for wedding videography on 10/01/22. The video was released to ** on 1/19/23. the project manager that was supposed to be in touch before the wedding to get details and wish list for the day never did They sent 2 videographers, 1 for drone footage & 1 regular. Once we received the video back, we realized that we got scammed. The video they gave us was awful and nothing like the videos they use for advertising. Mics didnt work - cant hear vows Bad camera angles During the ceremony the camera is on the ground angled up and a female guests crossed bare legs which is in the frame the entire time. It had the ENTIRE ceremony, speeches & 1st dances. It should be going in and out of the different parts of the day while doing voice overs from the ceremony, speeches, etc. The video was thrown together in a thoughtless and sloppy manner. It wasnt put together and edited well The camera is shakey. during the first dance, its literally the sound of the entire reception venue After we complained, their solution was have us go through and edit the video. With the footage available, a video worth $3,600 isnt possible. I couldve done a better job with my iPhone We paid the extra charge for drone footage. That drone was flying around ALL DAY LONG!!!! In fact it was a bit annoying during the ceremony. hardly any of that footage was included. After going back and forth with them for 4 months, we sent an email on 6/5/23 asking for a refund or an acceptable video of the quality of their advertising in a timely manner. They returned to us an edited video 3 months later - 9/8/23. It wasnt any better than the 1st, and they tried to fool us into thinking they got the vows by layering in someone elses voices. Communication has been HORRIBLE as you never have anyones contact info. You are given a generic email address and phone number and get passed around cause no one wants to deal with you. We just want a refund!