![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforNorth Country Heating & Cooling
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a house 6 weeks ago and decided to have the furnace ducting cleaned. The company doing the work looked at the 2 year old furnace and said "Call an HVAC company and have them look at this installation, it doesn't look right." Since then, we've had 2 HVAC companies and ****** Utilities inspect the installation. They all said it was done wrong and needs to be finished or relocated to the home's crawlspace. This is a gas furnace. There's no outside air inlet or ducting, the water condensation line was improperly installed, the furnace was installed in a small confined space under the inside stairway and flex tubing with no support was used for the natural gas line. The inspector from ****** said "At best, this is a shoddy installation and is going to give you nothing but problems." The installer also DID NOT GET A PERMIT OR HAVE THE INSTALLATION INSPECTED! I called him to see if he'd remedy the situation, but all he did was brush me off and said "What do you expect me to do?"
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.