ComplaintsforMadison Square Apartments
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have not fixed multiple problems in my apartment to the point where my roommates have moved out. ***** is black mold that hasnt been cleaned on the walls. ***** is a flooded kitchen that hasnt been fixed. An infestation of bugs everywhere in the home that has never been taken care of. ***** are also lights that need to be fixed. The toilets need to be fixed. The floor is peeling. The fridge barely works. The carpet is ripped in many areas. I have called and texted the maintenance guy, and the landlord about these problems. It has been 8 months, and none of these problems have been fixed.Business response
12/07/2023
To: Whom it may concern,
In response to *****'s complaint. We where very aware of the issues in her apartment and the building in whole. We contacted pest control and they have been out 2 times now to spray. The small leak in her ceiling was coming from a valve in a shower in the apartment above. We contacted a plumber and he had to schedule the visit it took him over a week to arrive and the repair involved cutting out the wall and replacing the entire valve behind the drywall. This repair has been made and all that is left is to finish is patching the small wholes ************ ceiling below. Tenants did not leave because of the repairs they left because they had to move back to a different city for family reasons. All repairs will continue to be looked at a a case by case basis. ***** and I have a good working relationship and we will continue in our best efforts to address any concerns as they arise.
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Contact Information
354 W Main St
Rexburg, ID 83440-1800
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.