ComplaintsforJohn Adams GMC

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My father and I purchased a car from ***********/John Adams GMC in *******, ** on 10/20/2023. When contact was made we stated that we would be paying cash for the car, he paid with a cashiers check. They delivered the car to **************** for an agreed price. When the car was delivered they were given a cashiers check for the full amount. The car had paper plates, but when my dad when to register the car a title couldn't be found. Three separate phone calls were made to the dealer asking about the missing title he was not given a real answer, this is when my dad reached out to me for help. I called *********** to inquire about the title, I was transferred to ***** and was told that the lady that traded the car in was from **********, recently widowed and was looking for the title, we were told to be patient, that cars are sold all the time without a title. I reached out to my dads bank to see if the cashiers check had been cashed, which it had. I then reached out to Utah DMV on 10/ 19/2023 because the plates had expired, she said to have them re-issued, the plates were extended another 30 days.I have called ***** at *********** weekly since 10/18/2023 she has continued telling me to be patient it could take ***** days to get the title from **********, we are now at day 79 and still no title and we are not any where closer to resolving this situation than we were 70 days ago. The car has sat in the garage since it was delivered, we are very frustrated with the situation feeling that *********** has been untruthful and deceptive, they sold us a car without a title! The paper plates have expired twice, the dealership had no problem cashing the check, but have not been helpful with getting us a title. At this point we want our money back and they can have the car back. Insurance has been paid monthly on a car my dad can't drive, and at 82 is left without reliable transportation. ****, *****, and California DMV have all been contacted and complaints have been made.

  Customer response

  12/21/2023

  I received a call from ******************* the General Sales Manager at Liberty GMC this morning. He was very polite and kind and professional, *** apologized for the unfortunate situation that was created because of the lack of a car title and for the way it had been handled by some at Liberty GMC. He stated that he wanted to try and resolve the situation, *** then suggested that if we wanted to return the vehicle for a full refund we could do that. My dad and I both feel that this is the best decision and will be returning the vehicle as soon as we can find a transport company. Im grateful for the interaction with *** and his willingness to help us. I do feel it was so unnecessary for all of the bad interactions and for the way we were treated by several Liberty GMC employees, hopefully this can be used as a learning experience and will not happen to anyone else. We are so relieved and happy that the situation has been resolved. 
  
  

• Initial Complaint

  07/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle from this dealership in early May of 2023. I found the vehicle online on cars.com I contacted the dealership and let them know I was interested in purchasing the vehicle. I asked if anything was wrong with the vehicle and they assured me multiple times that there weren't. I love 12 hours from the dealership but was going to be about 2 hours away for a hunting trip, a week after I purchased the truck. I asked if they would deliver me the vehicle in ***** ** and they agreed. I didn't notice right away as I was in the mountains for my **** but the gps/mapping didn't work. I contacted them when I did notice and they told me the truck needed an update and they couldn't do it on a ram truck. The radio was bad and needed to be replaced. I had purchased the extended warranty but it still left the truck inoperable due to a constant draw on the radio which ended up destroying the battery. They had also installed GM mud flaps on the ram truck and broke several body accents doing so. I provided pictures of these and they agreed to pay for the replacement. I asked for them to pay for the battery as it was destroyed as a result of the bad radio. They refused. I asked them to purchase the truck back. They refused. I told them I would be documenting my experience for others to be aware of and now they are refusing to pay for the broken accents. The battery cost me $365. The accents will cost me $170 plus their shop rate to install them is $170 an hour. I would like to be reimbursed the cost of fixing the problems that they assured me didn't exist.

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