Business ProfileforDirect Communications

I can say this is the worst absolute possible company I have ever had to deal with in terms of customer service and that applies from the corporate office down to the regional office here in *********. You cant get through to the local number ever, technicians are never available to trouble shoot over the phone and there is a 2 to 3 days wait minimum if they have to send someone out. They flat out lie to you whenever you call to complain if they answer the phone and call them back the next day and they will tell you a different lie contradicting themselves. They were awarded a federal ***** to install fiber in the rural area which I live 3 years ago because the copper lines in the ground here are over 50 years old. Weve been paying for **************** for 15 years when it was owned by a local telephone company. Although we pay for 10mbps on any given day the most you ever get is one megabyte per second which is useless. After a two year wait finally the main fiber cable was laid into the ground along the roads in the area but we weve been waiting for over a year for to be contacted for new fiber service setup after we signed up. Over the last 3 months my neighbors and I have watched them hop skip and a jump around all over the area to homes which are newer and/or ones which currently subscribe to none of their services although they are the only service provider in our area. The homes would be new business for them and generate new income therefore they been focusing on them instead of the customers that have been with him for 20+ years. We are having to get our US congressman and the *** involved as a result. Its so unacceptable and they have no idea of customer loyalty or what it means to listen to your customers comments and maybe change the focus to existing customers and not new customers. Like I said the worst ever company to deal with.