Business ProfileforVictory Cheer Uniforms LLC

We placed the original order for the warm *** on September 20th, we placed the order with confidence that we received a fit kit that we were told would be the correct sizing. Based on the sizing from the fit kit and what we received, there were 2 different fits causing the custom warm up uniforms to not fit our athletes properly. In addition, we received warm *** that were defective. The stitching color was white on a black warm up, the stitches were busting at the seams, there were marks made with marker and chalk left on the warm ***, and the letter spacing was not straight. We did receive a second fit kit to resize, on Thursday November 2nd however the fit kit was missing 3 pieces as well as a different cut jacket from what our team was being fit for. Our warm up fit had no pockets, this warm up fit came with pockets. This delayed us until November 7th- when we were finally able to get all of our athletes resized based on this fit kit. This not only has been an inconvenience for our gym with dates, resizing, delays, etc. but it has also caused our team to not be properly prepared for our showcase and our first competition, This is the first experience for a lot of our families and this has created what will be a "not so good" first experience for them. I hope you can relate to the feeling of not being prepared fully when this is the first experience. Not only have we already been delayed but we are still not uniformed as a team. We chose not to make the final payment until we were able to get what was promised for all of our athletes. 27 custom made uniforms to fit each athlete as sized and made as promised. We did not and will not be receiving this service. The offer was to keep the defective uniforms but pay the balance for the ones that will be created. We were not secure in moving forward not knowing if we would receive the correctly made warm ***.