ComplaintsforLaQuinta Inns & Suites
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Complaint Details
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Initial Complaint
10/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On October 12 2022 I got a room with them to be safe. They decided they want to help my stalkers by putting them in rooms around me. Well trying to break in and not do nothing about it. I'm here now so thus is proof if I get hurtBusiness response
10/13/2022
BBB Case #: ********
Hotel Site #: *****
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by **********************;at the La Quinta by Wyndham property in Coeur D'******. To assist in reaching a resolution, *** informed the propertys general manager of the situation. We do recommend the guest provide further information to understand the concern fully if possible. The general manager will contact the guest on or before October 19, 2022. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
******
Liaison, ******************************* & Resorts, Inc.
Office: ************Initial Complaint
11/01/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
In April 2021, I reserved and paid for 6 nights stay at 333 Ironwood Ave, Coeur D' Alene, Idaho in the LaQuinta Inn and Suites by Wyndham through Expedia. The nights were 7/13/21 through 7/19/21. Cost was $1,222.53. I paid through American Express. On 7/16/21 I was told that Expedia made an error and I did not have a room for 7/16, 7/17 and 7/18. They said that Expedia made a mistake. I contacted Expediate and they told me that I would need to pay $1,066.27 for the same room that I had already paid for in April. I requested reimbursement from LaQuinta and they refused. I paid twice at a higher rate for the same room. I need to be refunded for $1,066.27.Business response
11/02/2021
Dear Contact:
Thank you for notifying our office of the concern filed by ******* ***** at the La Quinta by Wyndham property in Coeru DAlene, ID.
We have thoroughly reviewed your concern and we would like to offer a check in the amount of $1066.29.
Please verify your mailing address and your full name in your reply, and we will process your refund.
Please know that we truly appreciate your feedback and the opportunity to assist with your concerns.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
Cheryl
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.Customer response
11/03/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ** *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.