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ComplaintsforLost Souls Attractions
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Complaint Details
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Initial Complaint
11/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Tickets were purchased on 10/04/2023 for $89 for my daughter and I to go through 2 haunted attractions in ******* ***** through a company called Lost Souls Attractions. We also paid extra to have fast passes and skip the lines. When we purchased the tickets, there was no warning about tight spaces. Although I saw today this information has been added to their web site. We went through the hospital attraction at around 7:00 pm on 10/13/2023. First, we were not fast passed, even though we paid extra for this service. Also, we had to be let out an emergency exit part way through the hospital attraction and never made it to the theater attraction, as I am claustrophobic and there were several long, dark, tight, confining spaces we had to crawl through unexpectedly. I emailed the company on 10/18/2023 asking for a refund and for a warning to be added to their web site and never received a response. The purchase confirmation and the email that was sent are attached.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.