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ComplaintsforFirst Service Group Real Estate
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Complaint Details
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Initial Complaint
05/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My roommate and I moved into ********************** in October 2021. Since we moved in we have had issues with the property. The unit has not been completed. We can not get mail to our place, and were not told we wouldn't be able to when we moved in. An issue they later blamed on us not reading the lease agreement, however it was not in there. There is missing work under the bar in the kitchen. We moved in with a broken window in the front room. The furnace unit was/has been incredibly loud and was disturbing in the unit. This noise was inside of our unit, not outside. I had to "fight' to be refunded a pet deposit which took a day of arguing back and forth with this rental company. We have now encountered the problem with our AC unit. I came home from work on Monday, May 16th and our unit was 85 degrees inside. We have two small dogs who are at our house and do not have access to the outside unless we are home. This is a terrible condition for not only us to have to live in, but our pets. We have had a work order for this first few issues since January 2022. Nothing has been resolved and I just sent an email to our leasing company and they responded with what I would call excuses. If this has been the truth I'm confused why we were not told earlier. We not have a work order in for out AC unit, but my roommate and I do not think its right that they have not held up their side of the lease agreement. We are seeking to move out without penalty and hope to let people know this is not a good place to live or a good company to lease from. We have text message communications we can send as well.Business response
05/20/2022
Our company has gone above and beyond to assist the customers/residents at Amazon Falls Phase I apartment complex. The site has always been disclosed as under construction and a addenda wassent to all residents about living on or near a
active construction site. Please refer to letter in attachment for further information.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.