Additional Information for Surviving In Style, LLC

• Ms. Nan Clawson-Jackson, Owner
• Mr. Eric Jackson, Manager

Principal

• Ms. Nan Clawson-Jackson, Owner

Customer Contact

• Ms. Nan Clawson-Jackson, Owner

Throughout the USA, Canada and the UK.

• Cash, Credit Card, Checks

• We currently ship to U.S., Canada and U.K. physical addresses only, we
  cannot ship to a P. O. Box.  Some, but not all, products are eligible
  for shipment to U.S. Military APOs and FPOs.  If you use a military
  address please contact us regarding the product you wish to buy prior to placing your order. 
  Shipping to Alaska, American Samoa, Federated States of Micronesia, Guam,
  Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico,
  and the U.S. Virgin Islands is at a higher rate than within the lower
  48 states and shipping will take longer. Free shipping offers do not
  apply to these locations. Please contact us for shipping rates and delivery times prior to placing your order.
  
  Shipping
  to Canada and the U.K. is done by UPS or Fedex at our discretion and is
  at a significantly higher rate than domestic U.S. shipments. Please
  expect up to 3 weeks shipping time to Canada or the U.K. Items weighing
  over 70 pounds and free shipping offers do not qualify for international
  shipment.  Please use our email contact form for all queries.
  
  We
  take care to properly complete customs forms on all international
  shipments, however customs delays can and do happen from time to time. 
  While we assume no responsibility for customs delays, we will offer to
  assist you in the event your order is delayed by a customs snag. 
  Payment of any duty, value added tax or other fees that may be accessed
  by Canadian or U.K. Customs are the sole responsibility of the customer
  receiving the merchandise from SurvivingnNStyle.com.
  
  You
  can see your shipping costs before you complete your order by following
  the "view your order" link in the shopping cart and then clicking
  "estimate shipping" on the next cart page.  Shipping cost will also
  appear with all orders at checkout.
  The shipping rates for most of our products are distance, dimension and weight based using the UPS calculator.  We use UPS for the shipment of much of our merchandise but we may also use FedEx or USPS at our discretion for some shipments.
  UPS and Fedex shipping is only
  insured for the first $100 of merchandise value.  It is at the
  customer's discretion whether or not to insure their order shipments
  above these limits.  If you wish to add insurance to your order please contact us prior to completing your order so that we may accomodate you. 
  If
  your order has been damaged or lost during shipping, then it is your
  responsibility to file a claim with the shipper.  SurvivingNStyle.com is
  not responsible for orders that have been lost or damaged in shipment.
  Free Shipping Offers
  
  From
  time to time we may offer discounted or free shipping on select
  products or on all products for a specified time period. These offers
  will be clearly noted on product pages when they are in effect.  Please Note: Alaska, Hawaii, U.S. Territories, Canadian and U.K. orders do not qualify for free shipping offers.
  
  Returns
  Returns
  of merchandise sold to domestic U.S. customers are accepted for refund,
  merchandise exchange or store credit. Certain limitations may apply.  Canadian and U.K. customers please note: All international sales are final and thus do not qualify for returns for any reason.
  
  If
  you need to return an item, simply login to your account, view the
  order using the "Complete Orders" link under the My Account menu, click
  the Return Item(s) button and submit your reason for wanting to make a
  return. We'll reply within 2 business days regarding your return
  approval status along with return shipping instructions if your return
  is acceptable.  We'll notify you of your refund or exchange status by e-mail once we've received and processed your returned item(s). 
  Don't have an account with us?  If you placed your order as a guest rather than as an account holder, then please contact us
  with a brief statement about why you wish to return your item.  We will
  reply within 2 business days with approval status and instructions on
  shipping your return to us.
  You
  should expect to receive your refund within one to three weeks of
  giving your package to the return shipper, however, in some cases you
  may receive a refund more quickly.
  You may return most non-food merchandise you've purchased from us within 30 days of delivery for a full refund,exchange or store credit, less the original shipping cost.  All sales of food products are final (food returns cannot be accepted due to the possibility of tampering).  You must contact us for a Returned Merchandise Authorization Number (RMA) prior to returning any item purchased from us, and the item you are returning must received by us in the original factory or warehouse packaging.
  Restocking Fees: There will be a 15% restocking fee on any product you wish to return due to any of the following reasons:
  You've bought more units than you need.You've had a change of mind about the item(s) you purchased.You have buyer's remorse for any other reason about your purchase.
  There will be a 15% restocking fee on large
  items, such as water storage tanks, and all merchandise that is priced
  over $399 per item, unless the return is due to our error or a
  manufacturing defect.
  There
  will be a 15% restocking fee on any items returned from Alaska, Hawaii
  or U.S. Territories for any reason unless the requested return is due to
  our error or a manufacturing defect.
  
  [In
  these situations your refund will be the amount of your original
  purchase less the original shipping cost and the 15% restocking
  fee. Do not return the item(s) until you've been assigned an RMA for
  the return. The RMA must be clearly written in heavy marker pen on the
  outside of the package.  Returns delivered to us without an RMA will be
  refused and returned to sender. Return shipping costs are your
  responsibility.]
  Wrong or defective merchandise:  We will refund the original shipping cost and pay the return shipping costs if the return is due to our error.  That is, you received a wrong or defective product.  In this event, please wait for your RMA and a prepaid shipping label to arrive by mail prior to returning the product. 
  The
  cost of return shipping for any reason other than our error or defects
  is the customer's responsibility and all returns regardless of reason
  must have an RMA.  Any returns
  that are delivered to us without an RMA, regardless of the reason for
  the return, will not be accepted from the shipper and the refund or
  exchange will be voided. 
  A
  number of the products we sell may be shipped directly to you from the
  manufacturer or distributor.  If your return is in this category we will
  email you the detailed information you will need to complete your
  return.  Your refund or exchange will be processed by us as soon as we
  have confirmation that your returned item has been received by the
  factory or distributor warehouse.
  Manufacturer Warranties: All items that are warranted by the manufacturer must be
  returned directly to the manufacturer.  Please see the product
  registration, warranty policy and return instructions that arrived with
  your item packaging. 
  
  (Please see our Shipping Policy above in the event your order is lost or damaged in shipment.)