Business ProfileforWRS, L.L.C.

I contacted Precision AC as they are a prefered dealer for my brand of HVAC equipment (******). Precision sent out Western Refrigeration-more on that later. My system was not working and on 2-8-23 they (WRS) changed a part under warranty and I paid the labor/paperwork/shipping. MFR warranty covered the cost of the part. System failed again about 3 weeks later. Same service technician was told by their parts supplier (Distributor) to change other parts. They changed the parts and the system was still non operational. They then returned to replace the same part from the initial visit to restore operation. They billed me for the labor to change all parts on the 2nd and 3rd call. The system only functioned after the parts on the 3rd call were replaced. When they left after the 2nd visit it was not operational. They believe I should pay for the labor to change those parts that did not fix the system. The biggest problem here is I have tried to contact Precision by mail at least 3 times and they refuse to answer my question regarding the poor service and fraudulent charges for labor. I was told WRS is the ****** ******* of ********** They have the same owner but due to WRS not having a manufacturer relationship with ************** chose to contact ********** The Precision website claims they have factory trained technicians however they use WRS for service whose technicians are not ****** factory trained. This led to a lot of guessing which parts needed replaced and ultimately I was billed for the labor when the technician guessed wrong. After the last service the system functioned for about 4 or 5 months and stopped working again. It was installed in 2021 so it was less than 2 years old when I began having problems.WRS charges labor for guessing which parts to install even if the part does not restore operation of the equipment.