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Find a Location

Jensen Jewelers of Idaho LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jensen Jewelers of Idaho LLC

      133 Shoshone St N Twin Falls, ID 83301-6150

    • Jensen Jewelers of Idaho LLC

      2825 W Main St Bozeman, MT 59718-3927

    • Jensen Jewelers of Idaho LLC

      16530 N Marketplace Blvd Nampa, ID 83687-5017

    • Jensen Jewelers of Idaho LLC

      1241 Overland Ave Burley, ID 83318-1834

    • Jensen Jewelers of Idaho LLC

      300 S 24th St W Billings, MT 59102-5650

    Business ProfileforJensen Jewelers of Idaho LLC

    Jewelry Stores
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Jensen Jewelers of Idaho LLC has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jensen Jewelers of Idaho LLC

        133 Shoshone St N Twin Falls, ID 83301-6150

      • Jensen Jewelers of Idaho LLC

        2825 W Main St Bozeman, MT 59718-3927

      • Jensen Jewelers of Idaho LLC

        16530 N Marketplace Blvd Nampa, ID 83687-5017

      • Jensen Jewelers of Idaho LLC

        1241 Overland Ave Burley, ID 83318-1834

      • Jensen Jewelers of Idaho LLC

        300 S 24th St W Billings, MT 59102-5650

      Location of This Business
      133 Shoshone St N, Twin Falls, ID 83301-6150
      BBB File Opened:
      6/23/1987
      Years in Business:
      68
      Business Started:
      1/1/1956
      Business Started Locally:
      1/1/1956
      Business Incorporated:
      4/29/1968
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Tony Prater, CEO
      Contact Information

      Principal

      • Mr. Tony Prater, CEO

      Customer Contact

      • Mr. Tony Prater, CEO

      Industry Tip

      BBB Tip: Buying and selling jewelry

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/28/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On 09/30/23, I took a family heirloom elk tooth ring to Jensen's Jewelers in Idaho Falls. The home office of Jensen jewelers is in **********, Idaho, and that is where complaints are processed, so I am, addressing this complaint to ********** . On that date, I paid $134.62 in advance to size it to a size 9. My husband picked up the ring on 10/04/23. When he brought it home, I tried it on my finger and it was sharp feeling. When I looked at the ring closely Inside and out, I noted an extremely thin bottom on ring, and what looked like a silver material on the bottom inside part of the ring or "shank" was lopsided and non-uniform inside bottom of the-ring as shown in the photos I sent with this letter, I called Jensen's to complain, but they told me would need to talk to their jeweler who wouldn't be in the office for several days. Our son planned to use the ring Immediately for his upcoming wedding, and I didn't want to wait a few days to get a resolution, nor did I want to risk them doing more damage on our precious heirloom, so I took it of another jeweler in Idaho Falls for an inspection and possible repair. The jeweler told me the elk tooth was cracked and that silver solder rather than 10K gold had either been added, mixed in, or used instead of the gold. This is evident in the photos I've included.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      TAMER K

      1 star

      04/13/2023

      $25.5 K DIAMOND SOLD WITH PROMISE OF IN 2-3 WEEKS AFTER THE PURCHASE DATE ARRIVAL OF ITS CERTIFICATE END IT UP ******* HAS NEVER BEEN CERTIFIED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'VE PURCHASED THE MOST EXPENSIVE PIECE OF DIAMOND IN THEIR STORE AND WAS TOLD WILL RECEIVE THE CERTIFICATE OF DIAMOND IN FEW WEEKS. AFTER TWO WEEKS WE DIDN'T RECEIVE CERTIFICATE. ONCE WE WERE THERE AND MY WIFE WAS TRYING TO PICK A RING TO SET THE DIAMOND I BOUGHT ON IT, WE WERE TOLD THEY CAN JUST TYPE IT UP SOMETHING AND GIVE IT TO US. I REFUSED AND WILLING TO HAVE CERTIFICATE AS I WAS TOLD. ******* THEY CHANGED THEIR WORDS AND SAID THEY NEED TO FIND OUT WHERE THE CERTIFICATE IS. THE *** 27TH *** AFTER PURCHASE WHEN WE WERE STORE AGAIN WE REALLY CONSIDER TO RETURN TO DIAMOND AND THEY SAID WE CAN NOT BECAUSE IT HAS BEEN SET ON A RING NOW EVEN THOUGH WE WERE TRYING TO RETURN ONLY DIAMOND NOT RING. WE JUST ASK AGAIN OUR CERTIFICATE OF DIAMOND AND STORE MANAGER TOLD US WILL BE COMING MOST LIKELY WITH A MAIL END OF APRIL. (I PURCHASED THAT RING ON MARCH 13TH, 2023). MANAGER ******* HAS WANTED TO LOOK INTO THE DIAMOND TO SEE GIA ****** TO GET QUICKLY THE CERTIFICATE REPRINTED AND HAVE THEM SEND TO US. ON APRIL 12TH, SHE LOOKED THE DIAMOND AND SHE GET THE GIA ****** SHE SAID AND HOPEFULLY WE WERE GETTING ON THE MAIL END OF APRIL 2023. MANAGER OF STORE HER NAME "****************" CALLED MY WIFE AND ASK HER TO BRING RING BACK TO STORE BECAUSE THEY NEED TO TAKE DIAMOND OUT OFF OF THE RING AND SEND TO THE *** AND HOPEFULLY CERTIFIED THE DIAMOND. HOWEVER, I WAS TOLD AT THE BEGINNING I AM BUYING CERTIFIED DIAMOND. THIS WAS THE HUGEST DISHONESTY BY STORE, UNFORTUNATELY WE HAD SOME OTHER DISHONESTIES ABOUT THE ***** OF DIAMOND. COST WAS $25,461.19. I CAN NOT IMAGINE THEY SOLD ME MOST PRICE DIAMOND IN STORE THEY SAID WITH CERTIFICATE HOWEVER, ACTUALLY EVEN THEMSELVES NOT KNOWING THAT ******* DIDN'T HAVE THE CERTIFIED.

      Local BBB

      BBB Great West + Pacific

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