ComplaintsforRob Green Nissan Hyundai

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a new car (2023), it has never been owned by anybody but the dealership. It has less than ***** on it and they sold it to us as a used car. We had looked at the car a few months ago but decided to wait. We purchased the car last week. We drove it home to ******* and the next morning all the lights came on. We ran a scanner on it, gave the info to the dealer and they sent a tow truck to pick it up. They told us a rodent had chewed on 3 wires for a compressor and the entire harness had to be replaced. We do not how this would have happened within the time frame that we had the vehicle. Originally they wanted us to submit it to our insurance and they would pay the deductible. We said that we were not willing to do that. Now they want us to pay for 1/2 of the repair. We need to know what our rights are. Any information you can give me would be greatly appreciated or direction you can point me in order to get information I would really appreciate it. We left all our information in the car so I do not have any way to contact the warranty company.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I really been holding back this post but I'm at my breaking point with this situation I been dealing with since April 1st,2023! When my Granny passed away she left me with her 2014 Hyundai Santa Fe Sport. It barely hit ****** miles and the engine gave out. I found out it has extended warranty on the engine so I towed it up to Rob Green Hyundai in **********,*****. The car has been up there since April 1st and after weekly calls and emails for an update the car is sitting there!!! I popped up on the service advisor last month and asked if he knew who I was?. He said he was on the phone trying to get my car in and still haven't heard back from them. I told him I don't care how long they need the car since they still haven't ordered the engine or anything,just get me a loaner due to being down a car! They can't get me a loaner because supposedly Hyundai only gives them 5 loaner cars. When I went to the dealership a salesman of course asked how am I not breaking windows and making a scene in response i asked him how do i get *** Greens phone number, and couldn't give me a professional response, and then wanted to give me a sales speech. I asked what about trading it straight across and he said they would down grade me to a car that's like a 2016 with ****** miles which is more then what my car has and is worth!!! I hope some how Rob Green sees this post or someone that reports to him!!! Sorry for the long post!

  Business response

  12/05/2023

  This vehicle is currently waiting for parts to arrive. Unfortunately, the parts were on back order for quite some time so we were unable to order them until recently. This is something that is out of our control, as there has been a nationwide parts shortage. The good news is that the parts for this customer's vehicle are scheduled to arrive tomorrow, December 6, 2023.  Once parts arrive the repair should take 2 days to be completed by our Hyundai Certified technician. We expect to have the vehicle completed and ready for the customer to pickup on December 8th. I have reached out to the customer and have provided the details of when the vehicle will be ready for pickup.

  We would love to be able to provide loaner vehicles to all of our customers that are waiting on repairs, but we are a small-town dealer with a very limited rental/loaner fleet, and we have many more customers that qualify for the Hyundai warranty extension on engines in need of loaners than we are able to accommodate. Due to this fact, we do not have as many vehicles available for rent/loan as there are vehicles waiting for repair. We are working as quickly as possible to either provide a loaner vehicle or the customers vehicle repaired and back them. The manufacturer in this case, Hyundai ****** of America, is replacing the engine of this vehicle under one of the best warranties in the nation. They provide for rentals/loaners when available from the dealer, but they also provide other options for vehicles when the dealer is unable to provide one, which would have been to get a rental vehicle from a third party and then get reimbursed for the expense once the repairs are completed.

  We have spoken to our sale team and no one recalls having a conversation with this customer in regards to the comments that were made. We regret if those things were said and do not agree with the individuals remarks, as the situation was out of our controls.  We appreciate all of our customers and do the best we can to take care of their vehicles and their vehicle needs, and we would have made a fair trade based on fair market values if she was interested in buying a different vehicle rather than waiting for hers to be completed. However, we do hope to have this customer satisfied soon.

  Customer response

  12/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩