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Complaint Details
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Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company only did half the job in March of 2023. They never finished the job and are charging me the full bill I have asked for it to be adjusted and as of today 9/28/2023 they said they can do the full outside for free which was supposed to part of what I paid for but wasnt finished. I no longer live at the service address I ask that the bill be adjusted to reflect only half the work completed please look at the attachedBusiness response
10/10/2023
On December 27, 2022 ... we, Cook Pest Control, Inc. did a rodent service inside the crawlspace and in the garage at *********************************************************** This initial service was completed and billed at the cost of $115.00. The invoice was mailed on Dec. 28th, 2022.
Statement was sent Jan. 22, Feb 28, March 22, April 27, May 30, June 27, July 25, Aug. 29 & Sept. 28, 2023.
We called left voicemails and emailed on 5/30, 6/27, 7/25, 8/29, 9/28, 9/29/23.
As per our email conversations, This job was completed on Dec. 27th...This original invoice was billed and statements were sent via mail and email repeatedly. Why does it take finance charge warning and collection warning to finally get her attention. As a resolution, We offered to do an inspection around the home at no charge, however we were told, On Sept. 29th via email "I no longer live there.... In order to work with her, we offered to waive finance charges, however, we are not willing to cut this bill in half. ************** did the service in her crawlspace and the garage at minimum charge.
Thank You,
Cook Pest Control, Inc. / ***** / VP
Customer response
10/10/2023
Complaint: 20671901
I am rejecting this response because:
Sincerely,
***************************
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Contact Information
Twin Falls, ID 83301-7944
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.