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ComplaintsforLegend's Creek Farm, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had ordered the following, ORDER #***** Arnica Salve 1 1 Oz. Jar $14.00 Oatmeal, ************ Goat Milk Soap 1 $11.00 Dead Sea Salt Goat Milk Soap 1 $11.00 Sandalwood Patchouli Goat Milk Soap 1 $11.00 Subtotal $47.99 Shipping $7.95 Taxes $0.00 Total $55.94 USD As of now, I have not received the products. I have sent 4 emails to them requesting updates and messaged them on ********* Checking the order status online gives a **** tracking number that shows a label has been created, but the *********** is awaiting the package. Trying their phone number gets a message that the number has been disconnected.Business response
04/15/2024
Spoke to customer and everything is now resolved... Customer had paid via paypal and was requesting a refund to an email address not associated with our business. We have refunded him as as of 3/28/2024 and are in communication to further assist the customer.Customer response
04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. See attached email.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.