ComplaintsforCulligan of Twin Falls
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called to have Culligan service my water system. And if anything needed to be done to please give me a call. Did not receive a call, the service man decided just to go ahead and replace the bladder in my water system which was $236.27 and $165 for filter check . Total of ******. I called and talked to the manager and she is taking half of that off. I do not believe that I have to pay for the parts, because I do not authorize the work to be done or for him to replace the parts. No one called me to let me know what was going on. They took that ***** from me. I told her it was like if you take your car into a mechanic and they find out that your alternator is bad and they just repair that or replace that alternator without asking for your approval. Legally, they cannot do that. All I asked for was service on the unit.Business response
01/30/2024
We have spoken with the customer in response to the complaint of servicing her unit and charging her for parts that were needed to keep the system optimal. I understand we did not communicate the need for a filter change, and we acknowledge that. We applied credit to her account for half of the parts and feel that is fair and adequate.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.