Customer ReviewsforAbbott Laboratories

Libre2 is a product in need of upgrade. Often gets Not Able, wait 10 mon, 4 hrs, Often needs 4-5 tries. Frustrating. Rarely last 2 weeks.  

My father fell ill in mid April of 2024. The results of the infectious and disease processes has left his brain in an inflamed state. My dad did receive an MRI for which Abbott Laboratories must be present to monitor his pacemaker. Since that MRI my fathers condition has worsened and an additional MRI is required to formulate a plan of care moving forward. Initially we were told that my dad would have an MRI on Friday May 3rd. Unfortunately, my father was not able to have that MRI due to Abbott Labs representatives not being available. Next we were told that dads MRI would be Monday May 6th. No reps available. Finally we had a scheduled MRI at 0845 Tuesday May 7th. Again our Abbott rep did not show. This has now caused a 4 day delay of care for my father. The medical team needs this information to advise our family on how to proceed. This has also caused undue stress to our family and potentially delayed life saving treatments. I am ashamed of Abbott for making my dads healthcare about business. We deserve more compassion, respect, and professional care than we received. Shame on you Abbott. Perhaps you should better support your devices, even if it is a weekend. In point of fact, the device was implanted July 5, 2020. A Sunday! I expect more.

I would leave zero stars if I could. My husband uses the freestyle libre 2 and has had sensors fall off multiple times. He has called them to get a replacement about 6 times. The first time they asked him questions so they could send a replacement. Each time he called back, they state that they have no record of his profile at all and have to start from scratch. He has been without a sensor for over 2 weeks. How can he call 6 TIMES and they have no record of him ever calling. They manufacture diabetic supplies, but have absolutely no regard for their customers that use these devices to save their lives. The complete lack of empathy about peoples medical care is absolutely astounding and to be honest disgusting and disappointing.

Terrible company!! Bought their at home Covid tests, control line was not even a quarter filled. Test line said positive. So, I called them. Was told just assume its positive. It was Easter break.. had a college tour for my son, had to cancel come to find out, the test was wrong. After canceling Tours, Easter and a birthday, it was sad. I bought 2 other brands from Amazon and CVS and they were ALL negative. It was allergies. When I I called this company, they wouldn't even give me their legal department address. RED FLAG. Run from any Abbott products. Seriously!!      

PET OWNERS BEWARE - Abbott does not warranty products used on pets. Like others, Libre 2 failed several times for different reasons on the dog, mainly due to the terrible app, and when I called Abbott about the issue, I was told there was nothing they could do since it was on a pet. So they knowingly sell a product they do not warranty to consumers with no communication in advance and this is a product that could mean life or death for the user! That is insane and should be illegal if it isn't. Seems like they are knowingly negligent and make a lot of money from a product that has no warranty without putting any effort forth to make that clear.. fraudulent maybe? Idk but since there is no available other option, they have a monopoly so there is nothing anyone can do. This has resulted in a terrible and declining product without any support for many of its users. For shame, Abbott, for shame.  

I am a Type 1 Diabetic, heavily reliant on continuous glucose monitoring for my daily health management. The Freestyle Libre 2, a device I hoped would be a reliable companion in this journey, has unfortunately fallen short of my expectations, not just in terms of product durability but also in customer support. I have encountered a critical issue with two separate Freestyle Libre 2 sensors, both of which unexpectedly fell apart. This malfunction not only caused inconvenience but also posed a significant health risk given my condition. Expecting a prompt and effective response, I reached out to the customer support team. After providing them with the necessary photographic evidence of the defective products, I was promised a follow-up "tomorrow". This promise, however, remained unfulfilled, leaving me in a precarious health situation without a working sensor. This experience has been deeply disappointing. The lack of timely and effective support from the customer care team exacerbates the problem caused by the defective product. For a medical device that is crucial for managing a serious health condition like Type 1 Diabetes, such lapses in reliability and support are unacceptable. I urge the manufacturer to address these quality and customer service issues promptly. Moreover, I advise potential customers to consider these serious reliability and support issues when making their decision about the Freestyle Libre 2.  

I am buying the Libre 3 sensors paying full price because ******** part B will not cover them nor will my WellCare part D drug plan. Abbott has no coupons or discounts to offer me so here I sit, senior citizen getting screwed once again. I love the product but hate that I cant get any help to pay for it! Shame, shame, shame on this big company!! Get another glucose monitor that is cheaper and avoid Abbott and their products at all costs!

Terrible support from ******* 1) Sensor did not work in April 2023 and fell off arm in 8 hours. Second sensor did not work either. 3) Reader was dead and no charger in original package.. Because I called after expiration date, they would not support sensor. I spent 1.5 hours on the phone with this terrible support person to find out.4) There are no apps available for current ******** phones Moto G play or stylus. Other third party android phone apps are worthless or non functional Solution Request new Reader with charger, a compatible phone app and two new sensors. Also company apology.  

Perhaps the worst cookie cutter customer service ever. And progressively getting worse. I shudder each time I have to report a broken sensor, on average 1 out of 6 has issues. Outsourced customer service has turned calling ******************** into a nightmare. Cut the scripts! More robust phone systems, too, with better mics. Understanding some is very hard. Fix or next script gets written out for another brand.

I have been using a Free style Libre for several years. When it works it is great, but when the product doesn't work, their customer service representatives offer no customer care. They will not trouble shoot. They claim to not understand the issue. They don't listen. They continually ask you questions you've already answered. If their sensors or disks stop working or if they are defective and they don't work right out of the box, they will NOT replace the disk or refund your money. At the moment, they are the only company that offers a product like this one. But there will be competition some day. Hopefully, they will improve their product quality and customer service when customers have a choice.