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Complaint Details
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Initial Complaint
02/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My car was taken to Midas in ******* for an oil change as they have an ongoing BOGO free deal for oil changes. While making the appointment I specifically asked ***** will this be the free or chargeable oil change, to which he replied this is the free one. So I said thanks, just checking to make sure I dont need to send anyone with money. My car was taken to the shop around 12 oclock, after 3 hours, my sister receives a **** for $1,191.66 for a brake change and fluid flush and noted at the bottom of the receipt that I authorized this. I did not receive a call as I was working and the number in their system. And I did not authorize the maintenance. The owner then checked their history, proving that the suggested maintenance had been previously declined as well but will do nothing to assist with the faulty charges made on ***** Rs behalf. This is TERRIBLE business. And a rip off! How does anyone feel justified in looking at a young female and thinking oh Im going to completely rip her off today. This is sickening. As a business they should directly receive authorization from the owner. Our phone numbers are on record and an previous situations even when my car is taken their by other people I typically receive a call for authorization. This is not good business whatsoever.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.