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Complaint Details
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Initial Complaint
10/26/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contacted owner in July/22 regarding an uneven kitchen drawer in new cabinets his company installed. After removing the drawer I realized his company only installed 1 clamp and all even drawers had 2 clamps. I sent the pics to owner. He said he would contact the cabinet manufacturer. I again contacted owner in 09/22 asking when I would receive the missing part, same answer, he would contact the manufacturer. Again, 10/22 I contacted **** asking when I would receive the missing drawer clamp and now have not received a response. 3 months should be adequate time for Smardbuild to send me the missing cabinet drawer part that his company neglected to put onBusiness response
11/18/2022
***, I order those clamps for you, our cabinets supplier has them from ***** or whatever they order them, its take forever.
Im really sorry about that, we do siding, soffit for you and we always come back immediately after something happened and fixed but I cant control those parts etc. those supplies chains are crazy last 2-3years.
If you need anything from me please let me know, sorry one more time for delay.Customer response
11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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Contact Information
924 Westwood Avenue
Addison, IL 60101
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.