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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/21/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This business used my identity to withdraw from my checking account without my authorization. They claim that I called them to request their service, but this is incorrect. They cannot provide me any documentation to authorize withdrawal from my checking account. There is none. On attempting to retrieve the money I was told that "a supervisor will call you back within 30 minutes," but there was no follow-up call. From the way my call to them was handled, it was clear that this is likely repeated fraudulent business practice.Business response
04/22/2023
**************************
We apologize for any misdeeds this person experienced, but we are a electrical and lighting contractor. The people that are doing this use the same name but it is hyphenated.
Identity-Services-LLC
Sincerely -
**************************
Vice President
Identity Services LLC
Customer response
04/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Evidently I received a phone call offering a gift card. Obviously, I said "Yea". I do not remember such a call!!! I had just opened a new checking account 02/01/2023 and before I knew it, there have been 4 Checks paid by my bank. $3.49 on 02/13/2023 $4.95 on 02/15.2023 $2.95 on 02/23/2023 $34.99 on 02/23/2023 I did not authorize these checks and want a refund to my checking account & whatever service they are offering, I DO NOT want to be contacted by them! I can not figure out how they got my NEW checking account information.Thank you in advance!Business response
03/20/2023
We apologize for any misdeeds this person experienced, we are an electrical and lighting contractor we do not have access to anyone's personal accounts.
There is another company with same name , there web address is, identity-services-llc.com.
Sincerely: *******************************; V.P.
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Contact Information
1120 W National Ave
Addison, IL 60101-3129
Business hours
Today,Closed
MMonday | 6:00 AM - 4:00 PM |
---|---|
TTuesday | 6:00 AM - 4:00 PM |
WWednesday | 6:00 AM - 4:00 PM |
ThThursday | 6:00 AM - 4:00 PM |
FFriday | 6:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.