ComplaintsforStretch Zone Algonquin
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Complaint Details
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Initial Complaint
12/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I went into the Stretch Zone location at ******************************************************************** last month (11/11/23) to have a free stretch consultation session with Dk. *******. I was there for approx. 45 minutes and after the session I confirmed I would like to sign up for 4 sessions. I specifically confirmed to the sales rep well prior to this free consultation that I have had 7 surgeries on my left knee due to ACL and lateral meniscus tears. I also confirmed that my knee only has 50% range of motion, meaning I can only bend it at approx. 90 degrees. I confirmed that I didn't even know how my knee was going to feel after the free session. The rep. clearly understood that I only wanted to sign up for the 4 sessions because of my apprehension with my knee. After the session, the sales rep had me sign what I thought was an authorization for payment of my credit card. The rep never explained to me that he was enrolling me in any auto-renewal program, nor did he advise me that I had to cancel this unbeknownst auto-renewal program within 30 days or I was going to be charged an additional $220.00. It is clear the sales tactics used by this location, and several others (based on my investigating) shows that this is a systemic billing/sales tactic with various Stretch Zone locations. I have confirmation of me informing Stretch Zone via text on 11/25/23 that after my first session with ************************* on 11/17/23, my knee was hurting me. It was at that time that I determined this may not be the best service with my knee injury. I figured I would **** it up since I paid 4 sessions, but after the 2nd session I realized I could not continue with Stretch Zone's services. A few days after my 2nd session with *************************** (11/29/23), I realized I could not go any further. My knee is still hurting to this day, even after I warned both employees to be gentle with my knee. I tried to resolve this via the phone, but to no avail. I am asking for $330.00 refunded to my credit card ending *****.Initial Complaint
05/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for a program at Stretch Zone in July 2022. The original payment was $220 for 3 months then I was billed monthly at $109 for maintenance. There were 4 sessions for first 3 months given initially then 2 sessions per month after and session could be held for future use. After just a session I was not able to attend but was told I can use the sessions anytime. But in December when I realized I couldn't attend at all, I called and they put my account on hold.My schedule changed and I was able to resume my session. I scheduled a session and upon arriving I was told they have no record of me having a contract and no record of payments from me. I have the contract that I signed as well as the credit card receipt of payments to them. I can provide the addition credit card payments as well to show additional proof of payment.I am requesting a full refund of all of my payments made as they are clearly too incompetent to do business with. A total of $887.00.Initial Complaint
04/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Stretch Zone Algonquin double charged mine and my husbands account ****** on March 1 2023 for ******. When I went for a stretch on March 6th I shared with the employee and then received a call from the owner stating they would credit the card. I followed up multiple times when I did not see the credit and spoke with the owner again on April 6th and he said he personally was submitting it for a refund and if I did not see it post in **** days to call back. I called back April 6th and spoke with a **** that looked into it and returned my call stating the owner said to give it a few more days. I called back on April 12 as no credit has posted, **** looked into it again and called me back stating the owner is showing it credited that I need to call credit card company and check with them. I called credit card company and they do not see any credit coming from Stretch Zone for ******. I would just like my money back.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.