ComplaintsforArgires Snacks
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Complaint Details
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Initial Complaint
01/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered from this company. The package arrived an entire 3 days later than what was agreed upon and reflected in the *** ETA. I have told the company to refund me for the shipping because they cannot competently transport packages, which is the entirety of a shipping business, and they have refused to respond to me. I am not even asking for an entire refund, just the singular shipping debt i incurred.Business response
01/18/2023
From: *****************************;<*******************************************************>
Date: Tue, Jan 10, 2023 at 12:59 PM
Subject: Re: Your anuts.com Order Has Been Updated (#******)
To: *************************** <**********************>
This email was sent to *** on Tuesday, Jan 10th at 12:59PM CST.
Dear ***,
Thanks for both your order and emails.
We received your order on Jan 2nd after our 1pm (CST) cut-off. Your order shipped on Jan 3rd (Tuesday). Our eCommerce site does not give you estimated delivery dates. Being that we are located in the Chicago area, our experience tells ** that it takes *** about 5 business days to deliver an order to **********. It looks like you received your order yesterday, 4 business days after the day it was shipped.
We are refunding you $25 on this order as partial compensation for your disappointment. Please understand that in the future, no refund will be given for what we consider our normal delivery times to **********.
Enjoy your day.
************
Customer Service/Food Safety, ************************** us why here...
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.