ComplaintsforSmitty's Tree Service, Inc.
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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Smittys tree service to trim 3 trees in my backyard. I accepted the proposal and was told I did not need to be home. The workers would clean up once they were finished. Everything went wrong when I returned home to see the mess they left behind. The one tree that they trimmed fell onto the roof of the gazebo my husband built. This has been going on since aug of this year. They recently fixed the whole but refuse to stain it the way it should be. I refuse to pay my balance of over $1000. Until the job is completed. I have pictures of the mess they left behind even blocking the entry door into my home.Business response
11/20/2023
This matter has been fixed. We had a dead branch that broke off & hit the gazebo it was an accident when trimming dead branches sometimes they break off just by touching them in the slightest way. We did go out and repair the gazebo & stained the gazebo. We even did an additional trim for FREE for the customer. The customer has paid the invoice in full. This was an accident & we repaired it ASAP.Customer response
12/04/2023
Complaint: 20820826
I am rejecting this response because: I do not agree with their response. I will send you my documents by the end of the week. I need to sort through my emails.Thank you
Sincerely,
***********************Business response
12/05/2023
I have responded to customer & resolved the complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.