![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSmitty's Tree Service, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Smittys tree service to trim 3 trees in my backyard. I accepted the proposal and was told I did not need to be home. The workers would clean up once they were finished. Everything went wrong when I returned home to see the mess they left behind. The one tree that they trimmed fell onto the roof of the gazebo my husband built. This has been going on since aug of this year. They recently fixed the whole but refuse to stain it the way it should be. I refuse to pay my balance of over $1000. Until the job is completed. I have pictures of the mess they left behind even blocking the entry door into my home.Business response
11/20/2023
This matter has been fixed. We had a dead branch that broke off & hit the gazebo it was an accident when trimming dead branches sometimes they break off just by touching them in the slightest way. We did go out and repair the gazebo & stained the gazebo. We even did an additional trim for FREE for the customer. The customer has paid the invoice in full. This was an accident & we repaired it ASAP.Customer response
12/04/2023
Complaint: 20820826
I am rejecting this response because: I do not agree with their response. I will send you my documents by the end of the week. I need to sort through my emails.Thank you
Sincerely,
***********************Business response
12/05/2023
I have responded to customer & resolved the complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.