ComplaintsforTruck House LLC
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Complaint Details
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Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my semi truck with a loud noise coming from one of the gears. I got in contact with the owner of the shop, ******, and he said it would take two weeks at most if transmission had to be replaced. It actually took more than one month and my truck is back to the shop because the rebuilt transmission they installed was not working properly. During the whole month, they did not contact me unless I was after them through messages or calls or I went to the shop. The shop supervisor, ****, lied a lot of times saying that it would be done one day and would keep making excuses why it wasn't and did that until they finished. I never really knew what was going on and what parts or work was going to be done because they never gave me an estimate. They decided to send my transmission to be rebuilt without asking me. They only let me know of this after they had sent it. Through the installation process, they lost parts from my truck, installed parts the wrong way, damaged coolant hoses twice from over tightening then, which left me on side of the road. They made me lose a lot of money from not being able to work since they had and still have my truck because their work is very bad and service is nothing but lies and round a rounds. They do not tell me when it will be done or what is going on. This business should not be allowed to operate since it scams and comits fraud on their customers. I strongly believe they charged more labor hours than they should to squeeze more money out of me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.