ComplaintsforBackyard Dreams
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Complaint Details
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Initial Complaint
04/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a swimming pool from this company and paid a deposit of $4800 using my credit card. They strongly encourage you to use pay with a check and charge a 3 percent fee for a credit card. After reading all of their negative reviews and BBB complaints, I felt that it was worth 3 percent to have the peace of mind that a credit card allows. A week later they called me & told me that the pool I paid the deposit for was not available and they didn't know if it ever would be. They also wanted to have me switch to a different pool that was "significantly more expense" at no extra cost to me but couldn't provide me with any details of the pool so that I could check to see if it was legitimate. I requested a refund of my deposit because they could not provide what they had sold me. When I went in to pick up the receipt for the refund, I was informed that I would be charged a $144 transaction fee because I used my credit card. I refused and came home and called my credit card company and they advised that there is no transaction fee when a refund is issued. There are very limited options locally for pool companies, but PLEASE read the reviews and BBB complaints before you give these people any business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.