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ComplaintsforRivalry Alehouse
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Complaint Details
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Initial Complaint
08/31/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Many neighbors have been victims and I decided to make a complaint after eating at this establishment yesterday,August 29, 2023. Through "Valpak of Chicagoland", Rivalry Alehouse distributes coupons nearly monthly throughout the year offering "$10 off on any purchase of $25 of more". However, the business refuses to accept and honor their coupon once you complete your meal, and they even keep their coupon once submitted. I was unexpectedly forced to pay an additional $10.64 because ofRivalry Alehouse's aggressiveand deceptive practices.They maintain a written disclaimer appears on the coupon, with convoluted conditions they couldn't explain, preventing them from using the coupon. But when I asked to see these written disclaimers, since their explanation was incomprehensible, the waiter ignored my request. By Rivalry Alehouse's explanation, the coupon cannot be used in a number of situations - none of which are described anywhere on the coupon nor in any signage or their website. A picture of the coupon is available for review. When I talked to the manager, *******, to try and resolve the situation that very evening, she began to yell loudly over me and my question to show where this purported disclaimer was written. She maintained that Rivalry Alehouse would not honor their coupon and I quickly disengaged to avoid further aggressive conflict. I paid the bill without getting the coupon discount, but felt taken advantage of and humiliated when I was simply responding to their own offer. This is clearly fraudulent advertising and an ongoing bait-and-switch tactic.My Rivalry Alehouse server is listed as ************, Table 404, Check #** on 8-29-2023. The manager I spoke to was *******.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.