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ComplaintsforMiles Family Dental PC
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Complaint Details
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Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is one of the worst experiences of my life. I came into the office on 2/14/22 to get a dental extraction. I had gone to Dr. ********************** before with no issue, though I did think he was a little condescending and rushed. I came in today (2/14/22) for a dental extraction- assuming that this experience would be like the last one.I have had a ton of dental work done and have never had this type of experience. I was numbed ( Im not sure what kind of numbing agent he was using, because it had never seemed to work as well as novocaine but he says it is longer lasting). He asked me if I was numb and I said somewhat- he told me if I felt it to let him know. When he started the extraction- I lightly raised my hand to let him know that it was hurting. He got VERY frustrated. At this point, I am starting to feel the blood pooling in my mouth and very upset knowing that my dentist is performing this extraction while angry. He told me he was going to walk away so I didnt bite his finger which is an absolute joke. Im starting to get hysterical at this point- the pain is excruciating and he is being VERY unkind. He made it seem like he would stop the extraction!! I told him go ahead and keep going because he kept admonishing me for moving. I have no doubt that I was somewhat moving to avoid the pain. I had tears running down my face. The dental assistant was AMAZINGLY kind and kept handing me tissues. I told her I could never come back here after this! After the extraction is done- I am saying that I need to leave, now but he needed to continue suturing. I told him that I did not appreciate his lack of empathy. He told me Ive been doing this 20 years and have more empathy then you know. I told him it didnt show. I clearly wanted him to leave me alone. Afterwards- he comes to ask me how I am doing. I said physically well but mentally no. He told me a dentist patient relationship is a two way street. I was so upset. There isnt enough room to write all that happened
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Contact Information
417 E Illinios Highway 173 Unit 113
Antioch, IL 60002-9407
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.