ComplaintsforIntersections Insurance Services Inc.
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
This company has been withdrawing $40 a month from our **** of America account since 2006 for an Accidental Death insurance policy. We never authorized this activity nor have any documentation for this policy. It is my understanding that there was an agreement between the **** and Insurance company that ended some time in 2013 but the company continues to illegally withdraw funds from our account.Business response
03/09/2023
Good morning,
Please see the attached response for ********************************** complaint.
Thank you,
*************************
Customer response
03/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and must reluctantly accept this response. This technique of selling insurance however is deceitful at best; and as far as we understand there have been wide ranging complaints. The agent we spoke with indicated that materials regarding the insurance were mailed out but we never received them. We will consider this a hard and costly ****** learned.
Sincerely,
*************************Initial Complaint
10/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
With no permission, this company has been drawing $40 (standing order) from my **** of America account for over two years. I have only realised this recently. I have seen many reports online of similar scamming by this company. https://www.latimes.com/business/la-xpm-2011-jun-24-*****-lazarus-20110624-story.htmlBusiness response
10/19/2022
Good afternoon,
Please see the attached response for **************** complaint.
Thank you,
*************************
Initial Complaint
09/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am the trustee of my cousins estate and account. Her name is ******************************* DOB 02/20/1940 My credentials have been accepeted by nursing homes, banks and government agencies.Privacy assists keeps charging her back account and refuses to close the subscption with the explanation that they only accept power of attorney which at this point is impossilbe as my cousin has dementia and is not able to signthats why she has the trust ( in the event she is incapable of making descisions)Privacy assisst refuses to have me talk to their legal department and show them the paperwork that was accepted.I like to have her subscription canceled and the last two payments refundedBusiness response
09/20/2022
Good morning,
After researching the filed complaint for *******************************, it was found that this is not an IISI Insurance Services *** customer and the complaint should have gone to our **************** Intersections *** (d/b/a ****** who manages the Privacy Assist product. Attached you will find their response along with the appropriate **************** phone number for future reference or any further assistance that is needed.
Thank you,
*************************, Manager, Partner Solutions
IISI Insurance Services ***
Initial Complaint
03/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I and my husband, ***************************** had PRIVACY ASSIST accounts offered through Intersections, *** for years. Recently I changed my account payment method on both accounts and nothing out of the ordinary happened. Then I got issued a new card when the card expired and went to update the payment methods again on both accounts for PRIVACY ASSIST. As soon as I did this, charges appeared on my credit card account for $8 twice for each account. Something appeared on those charges called Identity Guard, which I did not recognize nor sign up for when I updated the PRIVACY ASSIST payment methods for both accounts. I called my credit union right away and they declined the charges and removed the credit card ending in ****. I had to get issued a new credit card. I am still waiting on causing much inconvenience. Once this happened, we went to the PRIVACY ASSIST accounts and cancelled both accounts. I got confirmation on 6 March that the accounts would be cancelled when the next payment was due. On 12 March, I got confirmation via email that the PRIVACY ASSIST account was cancelled for myself. Then an update my details request. On 14 March, my husband *****************************, got his confirmation that his PRIVACY ASSIST account was cancelled as well as a request to update the payment method. Since cancelling my credit card and the accounts, there have been attempts to take payments from this card ending in **** on 12 March (me), 13 March (me), 14 March (both), 15 March (me), 16 March (both), 17 March (both). This is flat out fraud, as the accounts were cancelled on 6 March and confirmed on 12 and 14 March respectively. If the credit card had not already been closed the payments would have gone through. I have sent further instructions to my credit union to ensure that any PRIVACY ASSIST transactions are completely blocked so when I get my new credit card they are not able to get payment since the accounts are closed. This has caused a great deal of inconvenience.Business response
03/29/2022
Good afternoon,
After researching the filed complaint for *****************************, it was found that this is not an IISI Insurance Services **** customer and the complaint should have gone to our **************** Intersections *** (d/b/a ****** who manages the Privacy Assist product. Attached you will find their response along with the appropriate **************** phone number for future reference or any further assistance that is needed.
Thank you,
*************************, Manager, Partner Solutions
IISI Insurance Services ****
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.