Business ProfileforInterstate Direct Movers, LLC

I engaged Interstate Direct Movers on 8/11/2022 to handle a move from *******, ** (9/9 pickup) to ******, ** (9/21 delivery). In addition to the move, we paid an extra $2,500 for a full pack of all of our belongings. Upon delivery in ******, we realized they had not taken any proper care with packing - for example, free weights were put into a box with a glass vase, with no sort of protection. A lamp was put top-down into a box with a blanket. A standing desk had a piece of cardboard wrapped around it, and that's it. They also used tape to secure a number of items (again with no packaging), which left residue all over many items. My complaint is - we paid for an additional service (a full professional pack) and did not receive that. I have requested a refund of the full pack ($2,500) and Interstate Direct Movers has been uncooperative. They have said my only course of action is submitting a claim for damages (60 cents per pound). This is not a case of damage/wear + tear to be expected in a move; it is a job that was executed very poorly and then resulted in damage. Additionally, IDM failed to provide a proper inventory list as requested. Instead, they told us that we just had to trust that all of our things would be kept together. We have already noticed some things are missing, + I am sure there are others we haven't noticed yet.