Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business misquoted me on my move over the phone and charging me double the amount. Instead of helping me with my move, 2 movers came (was promised a team of movers over the phone) and 1 did all the work, the other spent 1 hour trying to upsell me on services, and then disappeared for an hour. So it was one person packing the whole apartment for half the time, and even when the other individual came back, he just threw things in the boxes with no care for my personal items. This is apparent when unpacking seeing the amount of containers that have spilled over other items (flour, rice, powder, etc as liquids were not allowed to be packed). Because it was only 2 workers, one of which was slacking and just trying to scam me, the move took over 5 hours which caused the apartment to charge me an additional $250. I received my packages but the main item missing is my office chair which I purchased for $1000, and also my $600 robot vacuum has a broken sensor because it was just thrown in the boxes with no care. Although I can go on about the unfair pricing, at this point I want compensation for the missing chair (1000), broken vacuum (600), and fees apartment charged me (250) for extended move time which I was told would only take 2 hours.

  Business Response

  Date: 04/02/2025

  Dear Zain Battla,
  Thank you for your feedback. Were sorry to hear that youre dissatisfied, and we want to take a moment to address your concerns clearly and honestly.
  When your interstate move was booked, you provided a list of 36 items. On moving day, our crew handled and delivered over 120 items  more than triple the inventory you originally reported. Despite the major increase, we proceeded with the move and adjusted the cost accordingly based on the actual volume.
  At the time of delivery, you confirmed that everything had arrived, and we followed up with a courtesy call and email after the move, during which no issues were mentioned. Only later did we hear, via your public review, a claim that a chair was missing and even more concerning, an accusation that our team may have stolen it.
  We take such allegations very seriously. Our crews are trained professionals, and we maintain strict procedures to ensure integrity and accountability. If you had brought this concern to us directly at the time of delivery or during our follow-up call, we would have investigated immediately. Unfortunately, no such concern was ever raised until now.
  Additionally, we have seen a negative review posted by someone who did not use our services but appears to be connected to you. While everyone is entitled to an honest review, encouraging unrelated parties to leave false or misleading feedback is inappropriate and unfair not just to us, but to others trying to make informed decisions.

  
  We truly value every customer and aim to provide transparent, professional service. Were always open to resolving any concerns through respectful communication.

  You also noted that our team was late, but we arrived within the scheduled time frame that we had both agreed upon prior to the move.

  Feel free to contact us direct to discuss and fix the issue.

  Sincerely,
  Simple moving team

  Customer Answer

  Date: 04/06/2025

   
  Complaint: 23079294
  

  So let me get this straight, over the phone I was quoted on the number of boxes. Of which when your team finally arrived, they adjusted the quote because of cubic footage. And now you are saying I should have been quoted based on number of items? So which is it? Can you give a definitive structure on how the pricing is determined or is this entire business just bulls*** to how much the quote can be price gouged on customers who just want their items moved? If it truly was based on number of items then:

  a) I was never informed the quoted price was based on number of items. The calculation on the quote that I received upon the move shows it is based on cubic footage, packing materials and fuel. Which the numbers for these calculations were just a set rate multiplied by numbers that were pulled out of thin air as there is no indication of how much supplies were used, how the fuel DOUBLED in price because of having more items (how does having more items effect fuel?), and the cubic footage being "700 cubic ft" as if a number was just made up on the spot.

  b) The "36 items" in the quote were inclusive of 10 boxes. An overwhelming amount of the "120 items" you have mentioned were placed in boxes, had I known tagging these items would contribute to the quote I would have told your team to just put them in boxes without tagging (or in this case THROW them in boxes because that's how my vacuum broke).

  c) Even when looking at the invoice, if the goal of tagging all 120 items was to document them, then even on the invoice there is no proper documentation of what each of the 120 items are (which I didn't care for to begin with because I was not informed that was the purpose of tagging the items). There is just a few items written and then lines with arrows drawn across the invoice that go to the bottom indicating 120 documented items.

  Also consider at no point did you mention all the feedback I provided on the terrible service I received from your Manager, no apologies or next steps on correcting his mistreatment of me, his colleague and others in my building. Even if I was in the wrong on the price being pulled out of thin air (which I am not) there needs to be some form of apology for his behavior especially if you want to continue to keep him employed at your business. In regards to their timeliness, I wouldn't have had a problem with them arriving late if:

  a) 1+ hours would not have been wasted trying to scam me on the price for the move

  b) ***** wouldn't have left for over an hour leaving his colleague to pack everything on his own causing further delays in packing

  c) There was proper communication on how long the move would take so that I could let my apartment know in advance to prevent the additional charge. I was given a 2 hour window and although it changed the day before and I had no choice but to accept the last minute change, the move took over 5+ hours given the delays mentioned in points a and b.

  Once all the items arrived, almost everything (other than large furniture) was packed up in boxes. You as a moving company should know more than anyone else that calling to ask if all the items arrived needs additional time for confirmation because things need to be unpacked. Considering how many items were in boxes, I gave your team the benefit of the doubt thinking the chair was in one of the boxes. Once unpacking began over the next few weeks, slowly realized my chair was not there. I always planned to call and escalate my dissatisfaction of the services once I received everything as I did not want to have any issues with my items being withheld and ******* Manager I spoke with on the phone said I was free to open a claim after the move was done, which I am rightfully doing. Which is why when I received a call literally the day after the move asking about service I mentioned I would give my feedback once my items arrived. However when I tried calling several times to report this upon receiving my items, no one would pick up the phone.

   Finally, someone called me 2nd week of January asking for feedback and I gave my feedback over the phone and was given an email to file a claim. I wanted to make sure before filing the claim in case legal action needed to be taken, I had the proper legal backing to go after the moving company and ambush ****** reviews, BBB report, and Two Men and a Truck complaint all at once so that if there is a response from Simple Moving that does not compensate for their predatory business practices, then I already have legal action ready. Yes there are ****** reviews from friends and I can have them remove their review, my review and close this report once compensated for my missing chair, broken vacuum and apartment fees. I am not even asking for the difference in the predatory price gouging, just want compensation for items to settle this. Otherwise, we can go the legal route in court and I will be demanding additional financial compensation for the predatory business practices aspect as I am ready for that if not settled here.

  Sincerely,
  
  Zain Battla

  Business Response

  Date: 04/07/2025

  hello,

   

  you need to contact our claim department for that issue.

   

  thank you

  Customer Answer

  Date: 04/13/2025

  I have filed the claim. No response to anything i have mentioned in my response other than direct me to file a claim. So since I got a very half-effort response here this claim will be kept open with my own my own half effort response. Please provide next steps on how Simple Moving plans to compensate for my loss/damage let alone all other issues I had with the move.

• Initial Complaint

  Date:10/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ******************** based out of ******* to move from ******** to ********. United Choice hired ***** at Simply Moving. I did not agree to work with a broker. Simply Moving extorted cash from us. The driver was drunk and had no DL. Our items were destroyed and at least 6 boxes lost. I have another persons belongings. United Choice blames simply moving and simply moving blames United Choice. I paid $8,000 and half of my items are ruined or gone. I have tried to file claims but there is no cooperation. This is a scam business The pictures are of boxes belonging to another customer and mine are gone forever. 

  Business Response

  Date: 10/30/2024

  The customer has made reservation with a broker company. Simple moving was at no time a side in the contract between the customer and the broker and therefore cannot be held up to the terms and conditions of said contract.
  
  The customer is now complying that one of our employees was drunk but prior to submitting this complaint she threatened to sue Simple Moving and pay said employee to give ***** testimony in said law suit (see included picture of threatening text message sent by customer). Since customer is willing to pay someone to lie her version of the events is questionable to say the least.
  
  We suggest the customer refer her plight to the company she made the original reservation with and in essence to refrain from texting threats over the cell phone.

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22440308
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attached the letter of dispute to our bank as the character count here cannot provide enough space for the horrible things this company did to us. They did not uphold their contract, they caused $3800 worth of damage to our floor and they held our items hostage for more payment. This company is fraudulent and is not located at the warehouse they provide for an address. Please warn others. 

  Business Response

  Date: 10/18/2024

    Hello,
      
      This allegations are malicious and incorrect! The customer was asked many times to provide with proper documentation like an estimate to fix the floor. The offer was never sent to us. In addition, prior to our work the customer was informed that the items are very heavy and there will be damage done if he would like the items to be taken out the "traditional" way. Only after receiving an approval from the customer we proceeded to move the items out.
      
      In regard to pricing, the customer booked a job with brokers who under estimated the scope of the work. We are not responsible for any miss-pricing by the company the customer originally booked with. Once received a revised estimate on the spot the customer gave us the green light to proceed.
      
      Lastly, delivery was not preformed as the customer stated they were not ready to receive the items (while already in transport to the destination). We placed the items in storage once more and waited for the customer to update us. Finally, the customer insisted to pick up the items themselves from storage and we allowed it.
      
      After that the customer tried to contact the credit card company and charge back the payments he made, twice! The customer was unsuccessful and as a result decided to post this complaint and another review on our Yelp page.
      
      
      
      --
      
      Sincerely,
      ***** Habby
      
      Reservation Manager
      Simple Movers

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22391425
  
  I am rejecting this response because:  ***** is not someone we have spoken with or have any contact information for.  If she would like to work with us on the damaged floor claim we would be more than happy to.  However, the lack of communication and responses from this company is why we opened this complaint.  We requested by phone to move our delivery date and then by email (attached) which was requested by the one and only customer service *** that answered the phone.  We did not receive a response.  We continued to call but they refused to answer our calls or call us back. The company that we set this movement up with was hired by Simply Moving, aka Simple Movers as both names are on the invoices and BOL and emails.  This was not our fault that they misquoted us, Simple Movers should take ownership of the company they employ to offer this service. There is a big difference from the $5-6K originally quoted to approximately $12K wanted once arrived, which by the way they were about 8 hours late.There was very limited furniture to move and all of the boxes were already packed, sealed and about 90% staged on the first floor to make it easy. I was also told by one of the initial people that they could move my medium size gun safe as long as it was sealed, locked and secured appropriately, but then was told by the movers after they arrived that they would not move it and had to make other arrangements. At the end of loading it on the truck one of the movers says to me "Are you going to tip us for our work?". Even after having to pay more out of pocket unexpectedly in order for them to load our belongings in the truck and the lack of regard for the damage done, I gave them the last bit of money in my wallet. To which at that point the mover grabs it and slightly tosses it with a scowl on his face and says "that's it" and suggested that we Zelle them more money to make up for it. Really! I have moved many times over the years for the military a various other reasons and I have never had this many issues in all the other incidents combined. 

   

  I've also attached the emails showing we reached out with estimates of the floor damage which was sent a day after the pick up of goods (May 28, 2024)from our previous location on May 29, 2024. To date we still have not received a response for the damage done to the floor even after providing an estimate and pictures, Not to mention when the damage was done and we brought it to the movers attentions, the response was "Oh well, call customer service, what do want, it was heavy". The only reason we contested the last charge ($3,675), which by the way does not even cover the damage done to the floor($3,800)which we had to pay out of pocket in order for the sale of the home to continue / per buyers), let alone the damage done to our other belongings stored in a non-climate controlled unit in AZ during 120 degree temps (which we were told it would be stored in a climate controlled location), was due to the lack of response. As for ***** stating that we insisted on picking up the items ourselves, was only because we were told that we would have to pay another $1K+ for them to deliver our items to our new home. Which according to our contract we would be able to get one re-delivery with no issue, which we only needed due to our closing date being pushed out due to a delay with a background investigation for a new job. We are not trying to be unreasonable, we just want the company to take ownership for their mistakes and pay for the damage caused to our previous home and items, that is all. But like I said due to the lack of response from the company, we were just trying to recoup a little of our losses from this unpleasant moving situation.

  As stated if ***** would like to work with us and pay the claim for the damage done to our previous property, we would be more than happy to work with her. But to say we are the ones who did not respond and are unreasonable is a falsehood. Someone at the company dropped the ball and so someone else from there needs to step up and take ownership of the situation a rectify the issues accordingly.

  
  Sincerely,
  
  ***** & ****** *****

  Business Response

  Date: 10/24/2024

  1. Simple Moving hires numerous employees with various responsibilities for the routine operation of the company. One of them is myself. My responsibility within the organization is to address customer complaints. 
  2. ********************** is licensed and operating as a carrier and always has been. We are not a broker and we do not hire brokers. The brokerage was done as a result of your reservation. Your reservation was made with a broker not with Simple Moving. We did not take part in any of the procedures involved in the preparation of the estimate that you signed. 
  3. On the day of the move your moving job was significantly bigger than what you reserved with the broker. You concurred with the discrepancy signed the bill of lading and agreed to the terms and conditions of the move written in the bill of lading. Simple moving having no control over the broker's process of pricing and having not been a side in the negotiations towards the reservation of the move is not responsible or liable for its inaccuracy. We urge you to contact the broker company you booked with and take it up with them. Simply because one cannot be held responsible for contracts that one is not a side in. 
  4. Under our terms and conditions transportation of guns and munition is not allowed. 
  5. Prior to moving the items you were warned that they are very heavy and moving them may cause damage. You did not heed the warning and ordered the movers to proceed and moved the items anyway. This shifts the responsibility for the damage to you. 
  6. Under the same terms and conditions you may file a claim for damages through the simple moving claims process which you chose not to. The documentation you provided here is of correspondence with the **** not of a complaint filed through our established channels.
  7. The redelivery from our storage was already used. Simple Moving was on its way to delivery when you stated you were not ready to receive the items. This created a situation in which we had to store the goods again in AZ which incurred an additional unplanned for cost. 

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22391425
  
  I am rejecting this response because:

  We still have not received a refund for any service, for our damaged or missing items or for the $3,810.00 of damaged caused to our floor by their movers.  

   Its amazing that Simple moving has numerous employees yet we only managed to speak with one, as he was the only one who would at times answer the phone.  We tried several other numbers including the **************** number and the claim support but it would only ring and place you on hold and no one would answer.  We waited on hold for over an hour several times.
  We did not realize we dealt with a broker.  However, our contract was with Simple Moving and not any other company.  Simple Moving should take ownership of this or should have rejected our business if it wasnt set up properly.
  We contacted Simple Moving twice before our move out date to let them know what we would be moving and what had been added.  It was mostly boxes and rubber maid containers already packed.  We were told this was fine but there would be a slight increase.  $9,000 is a bit high of a slight increase.
  Your terms and conditions are not printed on your website that we could find and were not provided to us until items were picked up.  The salesman was dishonest and we had to pay the price.  Once again, Simple Moving is not taking ownership of their mistakes.
  Simple Moving was hired to move our items and we specifically stated the heavy items we had, the safe and the washer and dryer.  We were assured that this was fine and that is what the company does.  If the movers could not move it upon arriving they could have contacted their company but I imagine all management was off the clock and the business was closed since the movers did not arrive on time at 8am but instead closer to 7pm!  This is not acceptable.  Furthermore to state we were told our items were heavy is a flat out lie!  You are a moving company this is what you were hired to do.  You were not hired to cause $3810.00 of damage to our floor and tell us Oh Well, which is the exact response we received from YOUR movers.   We were not able to provide any documentation from your established channels because your company refused to answer our phone calls or emails about the claim.  We were told you would cover this after we submitted the documentation to your email which we did provide a copy of the email sent to your company as per your companys request.  We did not receive a response back.  This doesnt even cover the damage done to our actual items and not the floor of our home.  Most of our items were missing and damaged.  Nothing was stored in temperature controlled units as promised and that caused more damage on top of what the movers did.  They were flat out careless with our items and we had to consistently ask them to be more gentle.  
  The Redelivery - we were told we had the ability to reschedule this as long as we did so 48 hours in advance.  We called Simple Moving 2 weeks ahead, we finally got a hold of someone about a week before they told us the reschedule would be no problem but to send an email.  We did send the email, which we included in our dispute, but once again no response from Simple Moving.  Simple Moving then dodged our calls for almost another week before answering and there was never a clear answer on where our items were stored or why we were told we had to obtain a storage unit on our own by your contracted driver, or why we met the driver at the scheduled time on Fathers day but he didnt show.  
  It is clear that your company is fraudulent, dishonest and does not care about the customer or their items.  If you would like to refund us for the damaged floor your company caused that would help us recover a portion of the costs put out by us that were not accounted for or caused by us.  It is horrible that we havent received a single call from a manager, an email from anyone in the company or a single apology for the horror you have put us through and that we are still dealing with today.  With my husband in the military in the past years, we moved across country numerous times over the past 20 years and we never experienced such a horrible situation.  This is by far the most unprofessional experience weve had.    
  We are owed a full refund and our damage claim as your company did not uphold any part of the contract.  Its also amazing that we attempted to send a check via certified mail but it couldnt be delivered because there is no one at the office.  We were provided with the address by your company and the one employee we spoke to kept reassuring us that his manager would go to the *********** to pick up the check, but it sat for a few months before being returned back to us. 
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They picked my things up October 1st, it got delivered October 7th. My $65 mirror was delivered completely shattered, $35 behind the toilet stand was missing pieces and the legs were bent terribly so it does not stand straight - it wobbles, a piece was cracked off my $50 tv stand, a piece was cracked off my $500 dresser, and my $150 couch had a rip in it. After submitting a claim they are offering $60 which is absolutely unacceptable and does not even cover the new mirror I had to buy.

  Business Response

  Date: 12/29/2023

  hello,

  please contact our clim department to fix this matter.

  *******************************

  thank you

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to move items from ******* to *********** **. I scheduled the date of pick up and told them that I would only be in ******* for a few days, so the dates had to be coordinated. In September I scheduled the November 18th 2023 move. I paid $294 as a deposit to secure the move. As the date approached, I confirmed with the sales rep how and when everything should happen. ***** confirmed that they would call me the day before to confirm time of pick-up, The day before someone called to confirm the cost which was $500 more than the quote I was sent. I disregarded it because I had my written quote and the amount of items I was moving was far less than what the estimate was. On November 17th I asked the agent what time they would come to get my things. *** said a person from dispatch would call later, of course no one did. I had called the company 3 times as I waited. They had no voice mail and said to email. I emailed, no response. I returned to my home in *********** without a plan to get my things there. This place is a scam. Don't use electronic checks, because your bank will say it's not fraud and they won't reverse your charges.

  Business Response

  Date: 11/30/2023

  call to customer service to get your money back, or do charge back if you paid with credit card. no need to go to BBB for it.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a moving company, Pan Transit *** Lines, to assist me moving from ******** to *****. They then outsourced me to Simple Moving USA without my knowledge. Upon arrival, the movers charged me more than double my initial quote. They didnt breakdown any furniture as promised and they didnt maximize the space in the truck, likely also contributing to the increased price. After asking several times when I could expect my delivery to arrive, the movers told me that my stuff would then be moved onto a semi truck, which will then be delivered to me. After I expressed my frustration, the movers told me they would avoid the semi truck, and drive my items directly to me and it would be there the next day. One of the movers provided me with his cell number, but then did not answer any of my calls or texts. He also provided me with the companys customer service number, but they didnt answer any of my phone calls either. Finally someone reached out to me from a random number, no name or other information provided, claiming she represents Simple moving USA. When I inquired about the whereabouts of my belongings, she explained that all my items are sitting in a warehouse until they can find a driver to deliver them, which could take up to 21 days. I asked several times when my delivery would be expected, and it wasnt until I was halfway across the country that they tell me my stuff is still sitting in Michigan and would take up to 3 weeks to get to me. ******, the representative, explained that I didnt choose expedited service, which is why it takes so long. But that was never presented to me as an option. This whole process was manipulative, misleading, unprofessional, and overpriced. Now I am living in a new state with none of my belongings and no idea when they will get to me. The only way I can get someone to answer is if I call 10 times in a row. They company needs to be disbanded completely so others will not have to experience my same misfortune.

  Business Response

  Date: 11/02/2023

  hello,

  thank you for contacting us. 

  your goods loaded same day and in the transit. so you just need to wait for the truck. 

   

  thank you

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20805229
  
  I am rejecting this response because I am still very dissatisfied with my service. This company, and I'm sure other companies just like it, does not provide good customer service nor good communication. The employees are not up front about the prices or the process and lack compassion about the agony and stress they put clients through, myself included. My initial moving price was raised multiples times and employees were dishonest with me about the process from the beginning. No one was able to accommodate my needs or even compromise on the price. I paid over $3,000 to have my belongings delivered to my home. However, I was still responsible for moving all of my belongings into my apartment, and I have items that are missing and several that are broken. I paid them to perform a task/service and had to pay full price for incomplete work and less than subpar service. I paid for my items to be delivered to me and yet they were dropped off in a parking lot and I was responsible for getting them into my home, without a truck, equipment or any assistance. If I'm doing the physical work myself, then I should be getting paid, not the company for doing an incomplete job. This company should really be disbanded as well as any other companies like it that are robbing people of their hard owned money. I did not choose to business with this company but I would like to precent anyone else from going through the same physical, mental, and emotional distress that I did.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/08/2023

  please contact us direct. 

  *******************************

  **********

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about July 5, I had a discussion with *********************** related to hiring Simple Moving to facilitate my move from ******* to *****************. There were several phone calls back and forth to discuss the items that were expected to be moved. There was significant effort on my part to correct various items that were missed during each of the phone calls and to provide a full response to the questions posed by ************** in order to determine the full scope of items that needed to be reported.The initial quote was $2,738.63. The second quote was $3,116.96. Finally, the quote was $3,351.90. The $670 down payment for the move was transferred to Simple Moving via Zelle on July 6, 2023.The date of the move was scheduled for August 13. No contact was made by Simple Moving prior to me reaching out to ****** via text on Friday, August 4, 2023. On August 8, 2023, I was contacted by a gentleman in logistics to go over the items for the move again. At this time, a much more thorough examination of the expected items was done. To my surprise, I received a quote for $6,501.15, nearly double the original quote.Clearly, there was gamesmanship involved in order to hook me as a customer at a lower cost and then double my fees at a time when it was nearly impossible for me to change course and find alternative movers. The practices employed by the sales team at Simple Moving appear predatory. It is obvious that there can be no meeting of the minds on the initial contract if the deviation from the initial quote is a 100% increase in cost. Given the exorbitant increase from the initial quote to the quote a few days prior to the scheduled move, I requested a refund of my down payment. Despite clearly explaining that the drastic change in quote indicated that the original agreement was invalid as it was based on inaccurate pretenses, I was denied a refund of the $670.The sole request I have is for a refund of the deposit.

  Business Response

  Date: 08/12/2023

  hello

  please contact us by email. 

   

  also please not refund up to 60 days.

   

  thank you

   

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20459045
  
  I am rejecting this response because I have already contacted this company by email several times. Including this response, they have not indicated that they will provide a refund. Furthermore, their response to the BBB is unclear as to whether or not they will be providing a refund. I have attached my email communication requesting my refund previously, which establishes that I have already contacted them via email.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/15/2023

  hello,

  refund take up to 90 days please wait for your refund.

   

  also, you forgot to add that we never moved you and you cancelled your move 3 days before your moving day. that's totally fine by us, but don't confuse people in here.

   

   

  thank you

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business said initially that they would refund the money in 60 days and then said they would refund it in 90 days. So long as the Simple Moving refunds it within the initial represented 60 days, the response is satisfactory.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/01/2023

   
  Complaint: ********
  
  I am rejecting this response because: 

  The BBB resolved a complaint between Simple Moving and myself. The Complaint Number is ********. Per the resolution of the complaint, my deposit was to be refunded. To date, I have not received a refund of $670 that was owed to me.

  
  

  Please confirm with Simple Moving that the refund that was agreed upon as part of the BBB dispute resolution will be refunded immediately. The agreement to refund the money was made on August 18, 2023, and it has been over 90 days without the refund being sent.

  
  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/01/2023

  I see. I need your transaction receipt. I have to see if there is SIMPLE MOVING account or someone else.

  if someone else I'll provide you contact number for company who took your deposit.

   

  thank you

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20459045
  
  I am rejecting this response because it was the only way it would allow me to upload documents to confirm that my payment was made. As long as I am refunded in the next 14 days pursuant to the previous agreement that was reached, I am willing to accept the response.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/01/2023

  yes as I see you didn't pay to SIMPLE MOVING this is not our zelle account. our zelle account is ********************************

  so, here is phone numbers 

  ************ - jasmine

  ***************** 

  and as I see sales email address is not simple moving too. all our mails is @simplemovingusa.com

   

  try this numbers and let us know

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simple Moving was contracted through our Broker United Best to move our belongings from ** to **. Not only did our estimate go up ridiculously, we were given an estimate of ***** days and a contact from the driver upon pick ** in WA. After multiple attempts (phone calls and texts with customer service [******]) we are at day ********************************** update from a driver. Been asking for electronic copies of invoices and contract and have not received any. ****** gave her personal cell to assist with these issues and has now ignored all requests. When calling customer service she is the only one who answers. We are over a month without our belongings and have no idea where they are or if they are on a truck who the driver is. EXTREMELY unprofessional and ZERO concern for the customer. We are now ****** in and no belongings to our name.

  Business Response

  Date: 07/10/2023

  hello,

  as we spoke by phone all set for delivery. 

  also, Standart delivery time is up to 21 business days and in some cases little more. your pick up date is 6/14, that's mean delivery until 7/14. so we on our Standart delivery time window. we sent you all requested emails. if you didn't get it please check SPAM.

   

  thank you

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20296771
  
  I am rejecting this response because:

  No where on the estimated contracts did it say business days. Pick up was 6/14 and delivery was 7/11 that is over the 21 days. We were advised a phone call and tracking of shipment which was never received until less than 24 hrs prior to delivery. Invoice amount did not match the amount the delivery driver showed up with. It also did not match the signed contract. There was an additional ***** dollars added because you made the judgment that a truck could not make it to the delivery location. I was a truck driver for 35 years, a semi truck could have made that delivery. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/12/2023

  hello,

  21 business days. that' 30 calendar days. 

  please contact customer service by email.

  *********************************************************

• Initial Complaint

  Date:07/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 brothers moving company is a broker that choose this company to move my belongings from ******** to *****. I regret not dealing with a legit company with good reviews. I have $5000 worth of photography equipment : cameras, tripods, lightings, backdrops, stands, go pro camera and etc. I also have 2 industrial sewing machines damaged, $3000 worth. I was told to file a complaint through another company and thats it. I am super stressed! These are things I use to make money to take care of my kids. I moved to another state to have more opportunities with my business and everything is gone! I dont think that i will get my things back nor be able to use my machines. Everything is ruined. I have to start all over!

  Business Response

  Date: 07/06/2023

  hello,

  thank yo for using our services. we are sorry to hear that you had missing items. please contact us direct with pictures of missing items we will try to see them maybe driver left in in the truck. as we loaded from warehouse everything were checked and loaded. 

   

  also, claim department will contact you.

   

  thank you

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Simple Moving on June 5, 2023 for a move from greater ******* to greater Boston. I provided a list of items and was given a quote of $2,280 for the move. Besides terrible communication from the movers on the day of the move, they caused about $1000 worth of damage to my home. Once they loaded their truck, they informed me that my items took up more space than they anticipated, while acknowledging that nothing was added to the original list. They charged me an additional 71% of the total. Upon delivery, they tried to tell me I needed to pay an additional $400 to have the items brought into my house. They also hit a family member's car in the driveway. They left all of my belongings in the garage and I had to move them into my house. The owner of the company was unapologetic and steadfast that his company has done nothing wrong.

  Business Response

  Date: 07/01/2023

  HELLO,

   

  please contact us direct,

   

  thank you

  Business Response

  Date: 07/05/2023

  hello,

  customer has insurance with us of $0.60 so for any damage he needs to contact our claims department.

  about extra payment customer agreed paid and signed before we started to do any job. so he was aware of all process.

  also he signed contract that says the additional services like stairs, *****************, shuttle, waiting time, over night delivery waiting and storage in transit will be additional charges and will be placed by driver at the delivery. customer refused to pay for additional charges as contract says and signed by him, so movers unloaded everything in his property to make sure everything was delivered .

   

  about damage customer more then welcome to file a claim with our claim department

  Customer Answer

  Date: 07/09/2023

   
  Complaint: 20262375
  
  I am rejecting this response because it is factually inaccurate.  I never signed any agreement until after the loving truck was loaded.  At that point, my only option was to have the movers unload everything from the truck and put back into my house.  The movers knew that by loading the truck and then increasing the cost, there was not much I could do, other than to initially pay the increase.  I tried for several days to seek resolution on the damage to my home and the over-charging, but failed to receive a response that included resolution.  Also, the damage to my home is separate from the insurance on the goods moved.  I heard this from their manager, who said that insurance does not cover damage to my home.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/10/2023

  hello,

  please contact our claim department for resolution. we cannot give you anything tru this website

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20262375
  
  I am rejecting this response because I have tried and have not received a call back
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/17/2023

  **********

  *******************************