ComplaintsforArlington Nissan in Arlington Heights

• Initial Complaint

  05/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ***************************** General Manger of Arlington Nissan promised and assured me that he'd get me approved to lease a 2024 Nissan Rogue SV with premium package for $429.00 a month for 36 months and ****** miles a year. after many attempts to get in contact with him he failed and did not follow through with his assured promise.

  

  Business response

  05/16/2024

  I want to extend my sincerest apologies for the inconvenience you experienced during your recent attempt to secure financing with us. We understand how important this process is and regret that we fell short in meeting your expectations.
  
  We have recently made some changes at Arlington Nissan. We are pleased to introduce our new General Manager, *****************************, who is dedicated to ensuring that every customer receives the highest level of service and support.
  
  **************** would be happy to personally work with you to explore all available financing options and assist you in any way possible. Please feel free to reach out to ****** directly at ************ at your earliest convenience.
  
  Your satisfaction is of utmost importance to us, and we are committed to making things right. We appreciate your patience and understanding, and we look forward to the opportunity to better serve you.

  Thank you,
  ***********************

  HR Director

  ****************************

  Customer response

  06/17/2024

   
  Complaint: 21672812
  
  I am rejecting this response because: All the business did is tell me they got a new general manager that doesnt fix or solve my problem. They have done nothing to resolve my problem and I want to continue to file my complaints against them with the *** as well. The attorney general.
  
  Sincerely,
  
  ***********************

  

  Business response

  07/01/2024

  ********************** is no longer employed with Arlington Nissan. We appreciate your understanding during this transition.
  
  Please reach out to our new General Manager, *************************, for any assistance you may need. ****** is more than happy to help you with any inquiries, concerns or to get a new lease.  His contact information is ************ or *****************************************

  Thank you,
  ***********************

  HR Director

  ****************************

• Initial Complaint

  05/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2023 nissan altima from Arlington Nissan in Arlington heights ********. We took possession of the car late at night. The next morning in the light i noticed a couple things like an dent on the roof of the car,some foam sticking out of the front glass, they put sentra mats in my altima which dont fit and missing air tire valve cover. Now when signing the documents on a tablet which is hard to read. I was told i had to get extra coverages for the car that i dont want. **** said i had too but i drive too many miles for gap coverage or any other items because they will be voided after a certain milage and i dont want them. I will have seat covers so why do i need fabric care. I have two keys so.i dont need smart key replacement . He tacked on like 3622 o extra coverages. Im Thinking this is.probably illegal to tell people they have to have it or they will add this into the cost of the car. I would like the extra items refunded because i didnt want them and didnt really know i was getting all of this even though he had me sign them. I called immediately the next day when i realized what the finance guy had me do but the general manager refuses to take my call or return a call.

  

  Business response

  05/16/2024

  I am sorry to hear that you are not interested in continuing with the warranties for your vehicle. We understand that circumstances change and appreciate your honesty.
  
  To cancel your warranties, please visit our cancellation page at *******************************. The process is straightforward, and once your cancellation request is submitted, your refund will be processed and issued within four weeks.
  
  If you have any further questions or need assistance with the cancellation process, please do not hesitate to contact us at ************. We are here to help.

  Thank you,
  ***********************

  HR Director

  ****************************

  Customer response

  05/20/2024

   
  Complaint: 21666260
  
  I am rejecting this response because: The phone number given to ask questions to *********************** is in correct. That number was for the Arlington Nissan but they gave me a number for Arlington lexus which i left 3 messages in 5 days because the instructions left were confusing because they didn't say the same things on what i was being charged. So it wasnt apples to apples. I tried to get help from *********************** like she offered but she failed to return any calls. I just want the 4 extra charges refunded. I already have seat covers for my car so fabric protection is mute. Please help. 
  
  Sincerely,
  
  ***************************

  

  Business response

  05/22/2024

  Hi *****,
  
  It was very nice to speak with you this morning. I apologize that you were not fully satisfied with your financing experience.
  
  Arlington Nissan is now under new management, and I have discussed your situation with our General Manager, *************************. He has confirmed that he will be processing the warranty cancellations and that the refund will be sent to your lienholder.
  
  If you have any questions or need further assistance, please do not hesitate to reach out. We are always here to help.

  Thank you,

  ***********************

  ***********************************

  Customer response

  05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The general manager ************************* called and let me know he will be refunding two items by check to myself for about 2100 and sending about 1500 to the lienholder. He also said he will be mailing the correct floor maps by mail to my house. All this is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer response

  06/18/2024

  BBB

  
  

  I filed another complaint on the same issue because they lied just to get me to close the complaint. He had no intention of following through with what he said he was going  do which i thought when he called me and said he going to pay the ******* and send the floor mats directly to my house. The general manager of arlington heights nissan in illinois lied to the BBB and to me. 

  How do i file another report to reopen the case.

  
  

  Sincerely,***************************

  

  Business response

  07/01/2024

  Our General Manager, *************************, reached out and spoke to you on June 18th to address and process the cancellations.
  
  We are pleased to inform you that your refund should be issued shortly. We appreciate your patience and understanding during this time.
  
  Should you have any further questions or require additional assistance, please do not hesitate to contact us.

  Thank you,

  ***********************

  HR Director

  ****************************

  Customer response

  07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  I have received some of what was promised with the rest said to be coming in the next 2  weeks. I will check back in a couple weeks
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Arlington Nissan in Arlington Heights, ******** for selling me a lemon vehicle without disclosing this information during the purchase process.On November 27th, 2021, I purchased a 2017 Nissan Rogue vehicle from Arlington Nissan in Arlington Heights taking a loan out of $22,803.30. When I purchased the vehicle I was told the car was in an accident and that all necessary repairs were made. On February 17th, 2024 I went to Carmax in **********, ******** to get an appraisal offer on my vehicle and it was determined that the vehicle is a lemon due to numerous undisclosed defects and mechanical issues. The only thing I was told when I purchased this vehicle from one of your locations is that it was in an accident and the problems have been fixed. It was not disclosed to me nor is it stated in any of the documents provided to me and that I signed that the vehicle is a lemon. In fact, I would have NEVER bought the vehicle if I knew it was a LEMON. I am deeply disappointed and frustrated by the lack of transparency and honesty displayed by Arlington Nissan in Arlington Heights during the sale of this vehicle. I believe that I was intentionally misled and not provided with the necessary information about the true condition of the vehicle, which constitutes a violation of consumer rights and fair business practices.I have made multiple attempts to resolve this issue with the dealership directly (February 17th and 18th of 2024), but they have been uncooperative and unwilling to provide a satisfactory resolution. As a consumer, I feel taken advantage of for being a young woman at the time of purchasing this vehicle and believe that Arlington Nissan in Arlington Heights should be held accountable for their deceptive practices.I am seeking your assistance in investigating this matter and taking appropriate action against the dealership for their unethical and unlawful behavior.

  

  Business response

  03/19/2024

  I apologize you are not happy with your vehicle you purchased November 27, 2021.  I will be reviewing your deal and reaching out to you tomorrow, March 20, 2024. 

  Thank you,
  ***********************

  HR Director

  ****************************

  Customer response

  03/23/2024

   
  Complaint: 21315262
  
  I am rejecting this response because: I have not heard from the company or ***********************, HR Director, who responded and said they would reach out to be on March 20th. I appreciate the initial response from them, but am disappointed with no further action.
  
  Sincerely,
  
  ***********************

  

  Business response

  03/25/2024

  We regret to learn that your recent experience with trading in your vehicle did not meet your expectations. Your satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have experienced.

  Upon reviewing your file, we noted that you were informed at the time of purchase that the vehicle you acquired was a manufacturer buyback. As part of the purchase process, you signed a repurchase disclosure statement, which outlined the condition of the vehicle. For your convenience, we have attached a copy of this document for your reference.

  We understand that purchasing a vehicle is a significant decision, and we strive to ensure that all our customers are fully informed and satisfied with their purchases. If you have any questions regarding the information provided to you during the purchase process or if you would like to explore further options, we encourage you to contact our new General Manager, *******, at ************. ******* is dedicated to addressing your concerns and assisting you in any way possible.

  Thank you,
  ***********************

• Initial Complaint

  02/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of transation - 02/01/2024 I replaced 2 tires having bill amount 543.Arlington Nissan offered me a service for loan with Zero interest and zero service fee which we accepted and completed the loan agreement.But post signing the loan document , an additional fee of $22 was charged as service fee which Arlington Nissan completely did hide during the initial offer.So this is a case of information hiding to customer and misleading customer with wrong information.

  

  Business response

  02/15/2024

  We had a recent conversation regarding your concerns with the DigniFi financing process.
  
  As we discussed, when you signed up for DigniFi financing, you were sent a link to your phone to complete the pre-qualification process. This initial step involves providing necessary information, including your Social Security number and monthly income, similar to the process of applying for a credit card. Following the pre-qualification, you are presented with the terms and conditions, as well as any associated fees, on your phone.
  
  I want to emphasize that it is crucial for customers to thoroughly read and understand the terms and conditions before proceeding with the financing agreement. It is outlined in the contract that, like any financial agreement, there may be fees associated with the service. Unfortunately, in your case, it seems there was a misunderstanding, and upon discovering the fees, you chose not to proceed with DigniFi financing.
  
  To address your concerns promptly, I reached out to DigniFi the following day to ensure that the transaction did not take place. I can confirm that no financing through DigniFi occurred, and you subsequently paid the bill using your credit card through Tekion pay.
  
  I want to highlight that it is the responsibility of each customer to carefully review the terms and conditions of any financial agreement before proceeding. This ensures a transparent understanding of the terms and any associated costs.
  
  If you have any further questions or concerns, please feel free to reach out. I am here to assist you in any way possible.

  Thank you,

  *******************************

  Service Team Leader

  ************

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2019 Range Rover Velar on 10-18-23 from Arlington Hgts Nissan. In the vehicle records the vehicle was inspected and after purchasing the vehicle I was assured that I could have my mechanic look at the vehicle. It was assured to me that I would have 15 days to address any issues with it. I brought it to the dealership on 10-26-23 when I saw the oil leaking on my garage floor. I took it to see why it was leaking and, on that date, they said well, it must have been from an oil change. They cleaned it off and sent me on my way this is why I went to have my mechanic look at it again because it did not make sense that that much oil would be from an oil change. My mechanic did an inspection and found that the engine seal was leaking. On the way home my entire center panel went completely black and when I would turn the steering wheel, I felt that the car made a sound and felt like it was slipping from under me. I went back to the shop, and they took my car for 14 days. I told them I didn't think I wanted this vehicle anymore. They stated they found the oil leak and would take my car to Land Rover to have it fixed for the malfunction in the center council. They stated they fixed it but after being lied to the first time I took it back to my mechanic the following Monday 11-20-23 and he stated it was still leaking also took a picture of the leak. I brought the vehicle back they kept it another 8 days and told me it was just a small drip and there was nothing more they could do after I showed them the picture. The council had been taken to Land Rover and there was a problem they addressed it. Nowhere on the paperwork provided to me states the work they performed to fix the oil leak. They sold me a bumper-to-bumper warranty that doesn't cover this repair and they claim it is a bumper-to-bumper. I believe this dealership committed fraud and misrepresented facts to keep my vehicle until my contract cleared the 15 days. I have taken time off my performance of work to go back and forth to the dealership to be gaffed off. I believe they sold me a warranty that added additional money to my financing. I paid for a vehicle that was in the shop longer than I had it in my possession.

  

  Business response

  12/27/2023

  I want to express my sincerest apologies for the unsatisfactory service you experienced with our company. At Arlington Nissan, we are committed to providing exceptional service and ensuring the utmost satisfaction of our valued customers. It deeply concerns us that we have fallen short of meeting your expectations, and we take this matter very seriously.
  
  Please allow me to extend my personal apologies on behalf of the entire team for any inconvenience or disappointment you have encountered. Your feedback is invaluable to us, as it allows us to identify areas for improvement and rectify our shortcomings.
  
  Your satisfaction is our top priority, and we want to make things right for you. To address your concerns promptly and effectively, I kindly request that you reach out to our Fixed Operations Director, ***************. ************ is well-versed in resolving customer issues, and he will dedicate his time and expertise to ensure your matter is addressed appropriately.
  
  You can contact ******************* directly at ************ or via email at ************************* He will be ready and eager to listen to your concerns, understand your perspective, and work diligently to provide a satisfactory resolution.
  
  Once again, I apologize for any inconvenience this may have caused you. Rest assured, we are fully committed to rectifying the situation and restoring your confidence in our services. We greatly value your patronage and look forward to the opportunity to serve you better in the future.

  Thank you,
  ***********************

  HR Director

  ****************************

  Customer response

  12/29/2023

   
  Complaint: 20960577
  
  I am rejecting this response because:
  I am writing to bring to your attention a complaint that I have filed with the BBB and the Attorney General. I have been facing issues and incurring costs due to a purchase I made from the Arlington Hgts ****** location. I have attached the documents I sent along with the complaint to this email.
   
  During my purchase, I traded in a perfectly fine vehicle and left with an unsound one. I noticed oil on my garage floor and took it to the front desk, where I was dealing with *****. ***** had the technician who did the initial inspection look at it for 5 minutes and then showed me a video of him stating that there was no leak. However, I still felt that something was off as I noticed a slip when I turned, and the vehicle felt like it was going to roll over. I also noticed that my entire center council went completely black on my way to the shop the second time.
   
  I took the vehicle to my trusted mechanic, who has done work on my vehicle for the last **** years. He told me that I have a rear engine seal leak, which is a major repair. I took the vehicle back to your service again with the estimate of the repair that was needed, and the shop took the car in.
   
  At this point, I was dealing with **** and another round of false statements. **** took the vehicle in for 14 days while I was waiting for my paperwork to be completed. He stated that there was a leak found, however, he did not show me the part or the paperwork. I had to complain again because no one was keeping their word or telling me the truth. I am scared to drive this car because I dont know how much oil is coming out of the seal. The wheel slips when you turn it, and I feel that I was put off until my paperwork cleared.
   
  I brought the vehicle back a second time to fix it because I went to the mechanic again after I picked it up and he said it was still leaking. However, ***, the dealership manager, told **** that there was nothing wrong with the vehicle, and he gave it back to me. I still smell the oil every time I use it, and I wanted to return the vehicle during the entire time it was in your shop, but my request was gaffed off.
   
  I feel that I was forced to keep a vehicle that wasnt sound because I was put off and ran around. Also, I was sold a bumper-to-bumper warranty that doesnt cover this repair. I do not want it because I feel all they did was **** up my financing amount. I would like to request one of the following resolutions:
   
  - The vehicle should be repaired to sellable value at another location.
  - I should be reimbursed for my costs and time.
  - (OR) The vehicle should be exchanged for one that is sound, and I should be reimbursed for my costs and time.
   
  Thank you for your time.
  Sincerely,
  
  *****************************

  

  Business response

  01/09/2024

  I want to express our sincere apologies for any inconvenience you may have encountered.

  During your visit from October 27, 2023, to November 16,2023, we aimed to provide the best service possible for your Land Rover. Upon inspection, we identified an oil leak issue related to the rear-main seal. We promptly informed you about the necessary repair, and due to the specific nature of the part, we had to order it from Land Rover.

  Regrettably, there was a delay caused by Land Rover sending the wrong sealing kit, leading to an additional day of service. We appreciate your understanding during this unforeseen circumstance. To mitigate the inconvenience, we provided you with a NO charge rental vehicle during the repair period.

  Following the successful repair of the oil leak, we facilitated the Land Rover-required software update for the center screen issue. Additionally, Land Rover recommended a brake fluid service, which we promptly addressed. The vehicle was thoroughly inspected both at Arlington Nissan and Land Rover, and no further issues were found.
  

  We understand that after Thanksgiving, you returned with concerns about an oil leak. Our team at Arlington Nissan conducted a thorough inspection, and no evidence of oil leaks was discovered. We value transparency and offered to show you the vehicle on the lift to address any lingering doubts. Unfortunately, you declined this offer.

  Should you have any questions or need additional information, pleases reach out to our Director of Operations, Chicagoland North, *************** at ************************ or ************.

  Thank you,
  ***********************

  ***********************************

  Customer response

  01/09/2024

   
  Complaint: 20960577
  
  I am rejecting this response because: the company is not taking this complaint seriously nor making any efforts to address my concerns. 
  
  Sincerely,
  
  *****************************

  

  Business response

  01/24/2024

  I want to express our sincere apologies for any inconvenience you may have encountered.

  During your visit from October 27, 2023, to November 16, 2023, we aimed to provide the best service possible for your Land Rover. Upon inspection, we identified an oil leak issue related to the rear-main seal. We promptly informed you about the necessary repair, and due to the specific nature of the part, we had to order it from Land Rover.

  Regrettably, there was a delay caused by Land Rover sending the wrong sealing kit, leading to an additional day of service. We appreciate your understanding during this unforeseen circumstance. To mitigate the inconvenience, we provided you with a NO charge rental vehicle during the repair period.

  Following the successful repair of the oil leak, we facilitated the Land Rover-required software update for the center screen issue. Additionally, Land Rover recommended a brake fluid service, which we promptly addressed. The vehicle was thoroughly inspected both at Arlington Nissan and Land Rover, and no further issues were found.
  
  We understand that after Thanksgiving, you returned with concerns about an oil leak. Our team at Arlington Nissan conducted a thorough inspection, and no evidence of oil leaks was discovered. We value transparency and offered to show you the vehicle on the lift to address any lingering doubts. Unfortunately, you declined this offer.

  Should you have any questions or need additional information, pleases reach out to our Director of Operations, Chicagoland North, *************** at ******************************* or ************.

  Thank you,
  ***********************
  ***********************************

  Customer response

  01/24/2024

   
  Complaint: 20960577
  
  I am rejecting this response because:

  The repair isnt done and i have not been reimbursed my out of cost expenses. 
  
  Sincerely,
  
  *****************************

  Customer response

  01/25/2024

  There was no indication of a brake fluid flush or parts or indication of any repairs on my paperwork nor are you standing in honor of your alleged repair because a mechanic is stating the leak is still there. It smells of oil and instead of going back and forth on this matter I would like the job to be done correctly and at a shop in neutral third party. We can have ****************** at ***** over see the repair done correctly. I also want to be compensated my out of pocket cost reimbursed to me. I also have called left messages to get this completed but it doesnt seem you call back your customers. I would like a date to bring it and have this repair done right and a check number for the reimbursement. I would like this to be addressed by the next correspondence.. 

  
  

  
  

  Thank you,

  *****************************

  
  

  

  Business response

  02/15/2024

  I want to express our sincere apologies for any inconvenience you may have encountered.
  
  During your visit from October 27, 2023, to November 16, 2023, we aimed to provide the best service possible for your Land Rover. Upon inspection, we identified an oil leak issue related to the rear-main seal. We promptly informed you about the necessary repair, and due to the specific nature of the part, we had to order it from Land Rover.
  
  Regrettably, there was a delay caused by Land Rover sending the wrong sealing kit, leading to an additional day of service. We appreciate your understanding during this unforeseen circumstance. To mitigate the inconvenience, we provided you with a NO charge rental vehicle during the repair period.
  
  Following the successful repair of the oil leak, we facilitated the Land Rover-required software update for the center screen issue. Additionally, Land Rover recommended a brake fluid service, which we promptly addressed. The vehicle was thoroughly inspected both at Arlington Nissan and Land Rover, and no further issues were found.
  
  We understand that after Thanksgiving, you returned with concerns about an oil leak. Our team at Arlington Nissan conducted a thorough inspection, and no evidence of oil leaks was discovered. We value transparency and offered to show you the vehicle on the lift to address any lingering doubts. Unfortunately, you declined this offer.
  
  Should you have any questions or need additional information, pleases reach out to our Director of Operations, ************************* at ***************************** or ************.
  
  Thank you,
  ***********************
  ***********************************

  Customer response

  02/15/2024

   
  Complaint: 20960577
  
  I am rejecting this response because: This response is the same exact response from the last time. Is this becoming a  joke to this company because I am not getting a response to satisfy my requests. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2020 purchased a traded in 2018 Jeep Grand Cherokee with ****** miles on it from them. I had my own loan and a extended warranty (72 months/125,000 mi coverage) already and set up thro my credit union for the purchase however, they talked me into THEIR loan and Warranty (60 mo/****** mi) which they told me the ****** mi was to be TACKED ONTO the current miles of ****** effectively giving me a bumper to bumper 0 deductible coverage to ******* miles .. BUT THEN unknowingly to me, they marked the Small Box for a new vehicle instead of a used vehicle which means the warranty stops at ****** mi. Now the vehicle needs a $4000+ repairs and AUTOGUARD warranty is refusing to honor stating that its Out of Warranty now that the Jeep is at ****** mi all Because Arlington Nissan deceptively marked that new box which changed the terms that they told me I was buying. ALSO, the stated 0 deductible they told me I was buying is ONLY good if you bring it to THEM for repairs BUT they failed to tell me this (I live 2 hr away) so would be a $100 deductible ******************* Manager ************************* who essentially told me I couldnt prove anything and there was nothing he could nor would do. Then I contacted ***************************** General Manager, who lied and said he would get back with me but he hasnt and now will not take my calls.

  

  Business response

  08/02/2023

   I am writing to extend our sincerest apologies for the misunderstanding regarding your warranty. We understand the frustration and inconvenience this situation may have caused, and we are committed to resolving it promptly and amicably.
  
  First and foremost, please accept our apologies for any miscommunication or lack of clarity on our part. At Arlington Nissan, we take pride in providing exceptional customer service, and we deeply regret that we fell short of your expectations in this instance.
  
  We value your satisfaction as a customer and would like to rectify the situation in the best way possible. To that end, we are offering two options for resolution:
  
  Vehicle Trade-In: We would be delighted to work with you to trade in your current vehicle for a model that aligns better with your needs and preferences. Our team of experts is here to guide you through the process, ensuring a seamless and satisfactory experience.
  
  Direct Contact with ***************, Director of Operations: If you prefer to discuss the warranty matter directly with our Director of Operations, *******************, please feel free to reach out to him at ************. He will personally handle your concerns and work diligently to find a resolution that satisfies you.
  
  Rest assured, we are committed to learning from this situation and improving our processes to prevent similar misunderstandings in the future. Your feedback is valuable to us, and we appreciate the opportunity to address any issues you may have encountered.
  
  Once again, please accept our heartfelt apologies for any inconvenience caused. We value you as a customer, and it is our sincere hope that you will give us the chance to regain your trust.
  
  If you have any questions or require further assistance, please do not hesitate to contact us.
  
  Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The purchase price I was shown before signing the document is completely different in finance paper. The sales manager had removed all additional costs. However today on the finance paper they added few things which I was told I was not charged. I even have the sales paper with the final numbers with me.

  

  Business response

  08/02/2023

  *************************** visited the dealership on 06/17/2023 to purchase a new vehicle.  He picked out a 2023 Nissan Kicks with a VIN ending in PL527144.  He was presented with all the *********** front.  He declined The Xzilon Exterior and Interior protection.  He agreed to purchase the *** recovery device.  He then went into finance as was presented with warranty, Maintenance, Value Shield, Gap, Tire and Wheel, Windshield, and Key Replacement.  He decided to purchase Value Shield and Maintenance.  He signed a menu, a Buyer's Order, and individual contracts for all products purchased. Attached are the copies.  If you wish to cancel the contracts, please reach out to Arlington Nissan ****************** at ************ and we can help with the cancellation.
  Thank you,
  ***************************
  General Manager
  
  

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased my car on 05/03- did not receive my contract or supporting documents with the sale of my car. Went back and forth several times for a couple weeks before I finally got my contract sent to me. Once I finally saw the contract and all the extra costs, I requested all of my add ons and warranties to be cancelled and kept getting the run around instead. I was constantly told to wait the 3 months to cancel so they dont owe any money and that they wouldn't have given me a "good rate" if I was going to just turnaround and cancel everything- which was not the original intention on my part. After several unanswered calls, I was finally given the information to cancel through the *** I requested cancelation of everything on 5/31. I was told everything was cancelled upon my request per the ** but upon directly contacting one of the vendors on 6/8, I was informed nothing was cancelled that was through that vendor and the dealer has not been responsive when I requested documentation everything had been canceled. I received no other documents with information on who to contact for everything else I wanted cancelled so I can only assume none of it was.

  

  Business response

  07/07/2023

  ************,
  We are writing to confirm that your warranty cancellation request has been successfully processed, as per your instructions. The cancellation was initiated on June 7, 2023, and we have taken the necessary steps to fulfill your request promptly.
   
  Please note that all funds related to the cancellation have been transferred to your lienholder, TD Auto Finance, as agreed. They will handle the further proceedings and provide you with any relevant updates or documentation regarding the cancellation.
   
  We appreciate your decision and apologize for any inconvenience caused. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team. We are here to assist you in any way we can.
   
   
  Thank you,
  ***********************

  Customer response

  08/10/2023

  see attachments
  

  Customer response

  08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This has been resolved by the business and they have sent me a copy of the check for the remaining funds.
  
  Sincerely,
  
  Layla ****

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Recently bought a car from this place. Had nothing but issues from this vehicle tried to relove my issue but getting a new engine since they didnt warn me about before i bought the car. Tried to get the car to get traded out but wasnt able to since i am stuck in a loan dont know what to do.

  

  Business response

  05/17/2023

  I apologize you are not happy with vehicle. You did purchase your 2016 ******* Sonata from Arlington Nissan in August 2022.  ** March 2023, you did reach out about trading your vehicle in.  We did try to work with you but unfortunately we were not able to obtain financing.  We will be happy to evaluate the vehicle for you, please call to schedule an appointment at ************. If you have any questions, please reach out to ***************************, General Manager.

  Thank you,
  ***********************

  HR Director

  ****************************

   

  Customer response

  05/17/2023

   
  Complaint: 20001490
  
  I am rejecting this response because i shouldnt need to finanace again. Just wanted to get a car that wasnt messed up that was what i thought i got when i financed the first time. There no other option for me to get a car.
  Sincerely,
  
  *********************

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car for my daughter at Arlington Nissan about six months ago . I brought it into a shop to have work done, and there was a hole in the sub frame and the control arm . The mechanic, said they cant let me drive it and it shouldnt have been sold in that condition, because its a safety issue. The dealership told me they inspect their cars 100% before selling, and that is a lie .

  

  Business response

  05/17/2023

  ********************************* purchased a **** ******* Tucson ***************** on 09/03/2022.  We let him test drive it and offered him to have his own inspection done.  He bought the vehicle AS-IS with no refunds.  He also declined all optional warranty coverages.  I attached his forms that state AS-IS, No Warranty, and his declined warranty. We would be happy to have ************** bring his car in for service for ** to evaluate. If he has any questions, please contact ***************************, General Manager at ************ or *******************************************.
  
  
  
  
  
  Thank you,
  ************************;
  
  
  General Manager

  Customer response

  05/17/2023

   
  Complaint: 19628114
  
  I am rejecting this response because: *********** said they did a full inspection before they sold the car , if that were the case the shop wouldnt have deemed it unsafe to drive. There for Arlington Nissan didnt do what they were supposed to do or seen the structural issues with the car and sold it anyway. This is serious neglect on their part.
  
  Sincerely,
  
  *********************************

  Customer response

  06/05/2023

   
  Complaint: 19628114
  
  I am rejecting this response because: There should be a safety protocol of 100% inspection before releasing a car and Arlington Nissan told me they inspected at 100% ! I no longer have the car its at victory auto wreckers because the mechanic cannot release a safety hazard on the road . So almost ***** for under 6 months and almost 3 months of dealing with Arlington Nissan ! Nothing they can do at this point will make a difference unless they refund me and do safety checks for everybody sake! 

  
  Sincerely,
  
  *********************************

  

  Business response

  06/07/2023

  We understand that you have experienced issues with the vehicle,and we regret any inconvenience caused.

  At the time of your purchase, it was clearly communicated and documented that the vehicle was sold AS-IS with no warranty and no refunds.  We apologize if this information was not adequately emphasized during the sales process.  Attached you will find the documentation with your signature acknowledging the AS-IS with no warranty and no refunds.

  Although we are unable to offer a refund or warranty due to the vehicles terms of the sale, we would like to explore potential options to assist you in addressing the issues you have encountered.  We have a team of knowledgeable technicians who can assess the problem and provide you with a comprehensive understanding of the necessary repairs or maintenance required.

  Furthermore, we would like to offer our support and guidance.  If you have any questions or require additional information, please contact our General Manager, *************************** at ************ or *******************************************.

  Thank you,
  ***********************
  HR Director
  ****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩