Customer ReviewsforDaily Herald Media Group

Remember the ************************************************* News? Both gone for years. Next, The Daily Herald. Why? Always delivery issues and the paper is getting smaller. What does a good weekly price mean if the paper doesnt get delivered? I can get all the news I want off my I-Pad if I want, but I still like a newspaper in my hands. Delivery is a constant problem. POOR MANAGEMENT!

********************, we apologize for your experience and difficulty with your Daily Herald deliveries. Thank you for responding via your BBB submission alerting us to your dissatisfaction. The Daily Herald apologizes for any inconvenience and disappointment we may have caused. I communicated with our delivery service which assured me your non-delivery and non-porched issues will be resolved. Please inform me if your service is not sufficient moving forward, Also, let me know if any outstanding credits have not been applied.Thank you for your patience in us correcting your service issues, and for being a loyal Daily Herald reader.Sincerely, ************************ Circulation Manager o: ************ ******************************* P.O. ************************************* DailyHeraldMediaGroup.com

I was contacted by Daily ***** in July last year, I paid ****** as I was quoted for 1 year of delivery service, They set me a bill for ******. I sent ****** as I was quoted. The first day of this agreement that I received the newspaper was August 1st. I wrote down the date. They sent me a bill for ****** for services 0f 5-17-2024 to 5-16-2025.. I am paid up unto to Aug 1st. They are now saying the bill was ****** I should of paid that amount, That was not my agreement. They pull figures out of the air. I am a senior. Not sure what they are pulling here. But this is totally unacceptable.********************* ******************************************** 224-650-130

****************, we apologize for your experience regarding your billing issue. Thank you for responding via your BBB submission alerting us to your dissatisfaction. The Daily Herald apologizes for any inconvenience we may have caused. The price increase renewal invoice you incurred should have been timed for the end of your 52-week promotion, not during your term. We have credited/adjusted your account to once again reflect your original offer, with your last day of delivery 7/31/24.Note you will receive a renewal invoice a couple of weeks prior to 7/31/24, and we hope you reconsider and remain a Daily Herald reader. Otherwise, as stated, delivery will cease as of 8/1/24. Also, we have reviewed or programming of price increase renewals to assure this does not occur further. Please advise if you have questions.Sincerely, ************************ Circulation Manager o: ************ *******************************

We have been a customer for many, many years. 2 problems.Since end of december.2023 delivery has been awful. Some weeks we get delivery only 5 out of 7 days and even after calling never get replacement paper. Now we just ask for credit..if we will get that! Prior to this, delivery was great.2nd...for what we pay the paper the paper gets thinner and thinner

**************, our Call Center Coordinator ***** spoke to you about the delivery of the paper and apologized for all the missed papers and all the papers that were not delivered to the porch, and processed credits for the all the delivery issues. ***** also notified our delivery service to be sure the paper is porched and delivered daily. ***** finally noted that you were such a nice person to talk with. **************, thank you for being a loyal Daily Herald reader and subscriber.

Similar to other reviews here, there is no published subscription fee past the initial promotional cost. There is also no notification delivered to subscribers for price increases, and auto-charging is inconsistent at best. One month ago we were paying $65 per month, and in January 2023, we were billed $98 twice in January. This means that a promotional rate of $18 per month increases to over $100 per month... $1200 or more a YEAR... for a suburban newspaper. Even the Tribune is only $20 per month. When attempting to call **************** during their laughable ******** open hours, you will wait for over 30 minutes. I finally did receive a call back from an incredibly rude **************** Agent, who told me that she could not tell me what my monthly subscription fee was, and that there is no standard monthly or annual price for a daily paper. When I asked to be transferred to her manager to discuss this further, she said she would have someone call me back. I doubt this will happen, but it certainly explains why print is dead.

**************, thank you for your comments via your BBB submission. Please provide your address and/or phone number so we may access your account and address your concerns, as we do not have home delivery in **************. Thank you. ************************ New Business Manager-Circulation o: ************ | c: ************ ******************************* ************ | ********************************************** DailyHeraldMediaGroup.com

**************, per your conversation with Call Center Coordinator ***** today a credit has been applied, your mother's rate has been adjusted and the account will now be billed directly to you. Please advise if you have any further questions, thank you.************************ New Business Manager-Circulation o: ************ | c: ************ ******************************* ************ | ********************************************** DailyHeraldMediaGroup.com

Received a solicitation from them on 10/1 -subscribe for 26 weeks,4 days a week for $23.40. On 10/3 I mailed a check for that amount to them. 1st delivery was on 10/9 (Sunday), NO paper received on 10/12, Wednesday. Called customer service, paper will arrive in 2 hours. Untrue. Called back and canceled subscription. 10/13 paper delivered. Check from 10/3 not yet cashed. Received an invoice in the mail asking for a payment of $55.60 to continue subscription. This is incompetence beyond the realm.I stopped payment on the check for $23.40, which cost me $30.00. Its difficult to believe that a customer service ***** could be worse than Com..., but its true. **********

************, we apologize for your experience with the lack of your deliveries and subsequent unwanted deliveries and billing issues but thank you for responding via your BBB submission alerting us to your dissatisfaction. The Daily Herald apologizes for any inconvenience we may have caused as it is not our intent to do business in this manner.A number of processing errors occurred including entering your subscription order with a premature starting date not allowing for your payment to be posted resulting in you receiving an invoice. Additionally, as a new subscriber the added surcharge fee should not have been applied to your account. Our records indicate your payment was ultimately not applied to your account due to your stop payment order. Please note we are processing a check in the amount of $30.00 to reimburse you for the bank charge, which you should receive within the next two weeks. We are sorry for the errors that occurred. Please advise if we could arrange for you to receive a complimentary four-week sample of our Sunday print delivery to test improved service reliability at no cost and no obligation to you, as we hope to earn your confidence and you may reconsider us for your needs.Sincerely, ************************ New Business Manager-Circulation o: ************ ******************************* ************ | ********************************************** DailyHeraldMediaGroup.com

Have tried since Mothers Day to get paper delivery. Most days no paper. A few days 2 papers. No one seems to be able to help with paper delivery. We call and call and call. Excuses. Every time!Very frustrating to say the least! ***** B

************, i understand based on the last few days the issue seems to be resolved. Please let us know if otherwise and thank you for your patience in this matter. ************************ New Business Manager-Circulation o: ************ ******************************* ************ | ********************************************** DailyHeraldMediaGroup.com

I am up in *******, ******** and it is January 10th 2022 and have not gotten paper for 3 days and calling their office does no good! Paper is Daily Herald! ******************

***********************************, I see you spoke with our *********************** Representative **** **** on 1/10/22 to address your concerns and missed deliveries. We apologize and have credited your account. Please contact us again in the event your Daily Herald is not delivered. Thank you for being a loyal subscriber.********************* New Business Manager