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ComplaintsforJYards
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order on October 6, 2023. The order was a watch, 2 bracelets and 1pair of earrings. I had to contact the company serveral times about order. I finally received watch in November 2023. I emailed company regarding remaining items on November 19. I received this response:Tue, Nov 21, 2023 at 11:24AM JYards' Demand-side Admin <*******************************************> wrote: hello dear thank you so much for contacting us. The remaining items have already arrived and should be scheduled for delivery anytime now the packages were shipped separately, due to the sizes of the packages.I waited and waited for other items but no items. I have sent many many emails since then and as of todays date no response from company. I still havent received items. Its been 3 months and nothing. I just need some help.Initial Complaint
10/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed my order on 9/15/2023. Since the order has been placed, I only received a confirmation email with the information below. It is over a month now and I still have not received any shipping information. I reached out to the business to inquire about my purchase and to date, I have not received any response. I believe that this business is a scam. I am very concern because I used my credit card to purchase the item that was listed on their website. I am simply asking for the company to refund my money. [Order #*******] (September 15, 2023)ProductQuantityPrice Fashion one-shoulder bags - black Color:black 1$36.00 Subtotal:$36.00 Discount:-$5.40 Shipping:$10.00 via Flat Rate Payment method:Pay with Card Total:$40.60
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2774 N Buffalo Grove Rd
Arlington Heights, IL 60004-7348
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.