ComplaintsforLogoTech.com

• Initial Complaint

  08/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I originally purchases *** drives for my business back in March 2021. They arrived to me and NONE of them worked. They all had an error message or stated storage was full. I later found out upon calling for the status that the *** drives weren't properly formatted. LogoTech stated that they forward to their IT team for formatting and re-send them to me. I confirmed the proper address with them - but I still do not have the drives. Approximately 1 month after providing/confirming my mailing address with the company, I followed up with them since I hadn't heard anything. They stated that they mailed the product back and its out of their hands. So, I've paid the company $180 for *************************************************************** working *** drives. At this point. I am no longer interested in doing business with this company and wish to have a refund if possible.

  Business response

  08/19/2021

  To whom it may concern,
  
  We are sorry to hear that a client is not happy with our organization. And we are doing all that we can to resolve this matter.
  
  We shipped the product to ************************* via **** According to the *** record, the package was delivered and signed for on 06/09/2021.
  
  We are a B2B company, and when we ship goods, transfer of ownership happens once a carrier picks up the package. This information is listed in our terms and conditions

  "Transfer of Ownership of Merchandise" section https://www.logotech.com/terms-and-conditions

  We offered ***************** to file a claim with the carrier. However, the client refused. Therefore we filed a claim with ***, and we were waiting for them to conclude their investigation. 
  
  All supporting documents are attached.
  
  Please feel free to contact me with any additional questions.
  
  Best regards,
  
  ****** Tensiper
  ************
  ******@logotech.com
  

  
  

  Customer response

  08/26/2021

   
  Complaint: 15767688
  
  I am rejecting this response because: it states absolutely nothing different than what was originally provided. The facts remain the same: I do not have the *** drives nor do I have a refund. The claim with *** has reportedly been resolved. 
  
  Sincerely,
  
  *************************

  Business response

  08/30/2021

  To whom it may concern,
  
  We called the client last week and informed her that *** would be issuing us a check. And we will be sending the refund to the client.
  
  We also told her that on July 31st, she disputed the credit card charges for the total amount of ****** USD. That resulted in the chargeback, and ****** USD was debited from our merchant account. We replied to chargeback and will be issuing her refund once funds are returned to our account.
  
  Unfortunately, we cannot process any refunds while there is a pending credit card dispute on our merchant account. But since *** concluded the investigation in the client's favor, we will gladly issue a refund once the credit card dispute is closed. 
  
  Best regards,
  
  ****** Tensiper
  ************
  ******@logotech.com

  Customer response

  09/02/2021

   
  Complaint: 15767688
  
  I am rejecting this response because: Ive advised the seller that there is no open or pending dispute. The bank rejected my attempt to file a dispute since I raised the issue 3-4 months after the transaction. It has to be filed within 90 days per the customer service representative I spoke with with. Therefore, the claim was denied. 

  
  

  I appreciate the efforts but I have not received a refund to date. Thus, Im not yet satisfied nor made whole and have to reject the response until refund received. 
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩