Business ProfileforLexus of Arlington

I ordered a vehicle with a $1,000 refundable deposit in July 2023. After waiting the better part of a year and having little to no dealer initiated communication, I was informed (after my initiated email) on May 7, 2024 that the vehicle had arrived at the dealership. I indicated that I was unable to arrive at the dealership midweek with no advanced notice. I asked to come to the dealership on that Friday or Saturday. I was told I had 24 hours to get the vehicle. After my objection I was told I had 48 hours within which to come to the dealership and purchase the vehicle. Disgusted with the lack of communication and the ensuing lack of accommodation, I asked for a refund for my deposit. Since this time in early May/2024 I have asked repeatedly for a refund on my deposit. I was most recently misled in early June when I was told that it was mailed to me. After 3 weeks of waiting for the check in the mail I again initiated conversation with the dealership. I was then advised that the check was actually never mailed. I asked that the check be mailed and a tracking number be emailed to me immediately. It has now been 5 days from which the dealer has refused or failed to provide a refund or tracking number for said refund. I am concerned about potential fraud and obvious failure to treat a customer with due care and regard.