ComplaintsforRevived Exteriors, Inc.

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  they have not resolved our issue of rippled and bowed siding above our garage have made several attempts since November of **************************************************************************** when warmer(11-3-2022), called again to make sure info was received and pictures also(11-11-2022),Male called back and thats when told to cold wait till warmer weather...................Called on 5-16-2023 to see if coming out,male returned call said needed to order (siding?) never heard anymore called back on June 30,2023 to see whats going on...again a male called back said we are very busy be out end of July, 1st of August .....called on August 16 2023 talked to a ******** told she would relay the message left e-mail on their website as of August22,2023 still have no call back or e-mail.......would like a resolve to problem Insurance claim #************ Year of claim2017 Quest Premium Vinyl was told by their representative siding was not put up right in that area....thats why its bowing and rippling.

  

  Business response

  09/16/2023

  ******

  

  Business response

  09/18/2023

  avier and ******,

   

  I wanted to personally address the concerns you raised in your Better Business Bureau complaint regarding the issues with the siding installation on your property.

   

  First and foremost, please accept our sincerest apologies for any inconvenience and frustration you have experienced throughout this process. We take customer satisfaction very seriously, and I assure you that your concerns are important to us.

   

   

  After a thorough review of your complaint and the timeline of communication, we understand your frustration regarding the delay in addressing the issues with the siding above your garage. While the initial installation took place in June 2017, and it falls outside of our standard warranty period, we are committed to resolving this matter to your satisfaction.

   

  To move forward, we would like to propose the following steps:

   

  1. Inspection: We will schedule an inspection of the siding to assess the bowing and rippling issues you have reported. This will help us better understand the root cause of the problem.

   

  2. Assessment: After the inspection, we will provide you with a detailed assessment of the issue, including whether it is related to the initial installation or other factors.

   

  3. Solutions: Based on the assessment, we will present you with potential solutions to rectify the problem. This could involve repairs, replacements, or other appropriate measures.

   

  4. Timelines: We will provide you with clear timelines for when we can address the issue and complete the necessary work.

   

  We want to assure you that we are committed to resolving this matter promptly and professionally. Our goal is to ensure your complete satisfaction, and we will do our utmost to rectify the situation to your expectations.

   

  Please feel free to contact me directly at ****************** or ************************************ if you have any questions or would like to discuss this matter further. We value your business and the opportunity to address your concerns.

   

  Thank you for bringing this matter to our attention, and we look forward to working with you to reach a satisfactory resolution.

  Customer response

  09/20/2023

   
  Complaint: 20507404
  
  I am rejecting this response because:the year of first contact was in 2022 in the time frame of the warranty......I believe they did not respond because so close to the warranty time , so they let it go over......also today Wednesday Sept. 18, 2023 they said they were coming to our home to look at it and as of 4:30 pm no one has showed up or contacted us......they are just thinkn were gonna let it go.......we are not.  I will go on they're  website with my review and not recommend them AT ALL......BAD BUSINESS PRACTICE....ALL WE WANT IS FOR THAT AREA TO BE FIXED ,  HE TOLD ME ON THE ***** THE REASON IT DID THIS IS BECAUSE IT WAS PUT UP WRONG THERE ( POSSIBLY TO TIGHT))   DO NOT RECOMMEND THIS COMPANY
  
  Sincerely,
  
  ****** And ***************************

  

  Business response

  09/26/2023

  The area of concern has been addressed and fixed. No further action is necessary

  Customer response

  09/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** And ***************************

• Initial Complaint

  08/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  i paid for a tarp installed on my roof for 200$ and they clearly said that if i go with their company that it will be credited as an advanced payment going towards part of my **** deductible. we agreed and i even agreed to pay an extra400 so that they will replace my fascia. so i paid another **** 800 to complete my **** deductible and 400 for the fascia. weeks passed they called and said they wont do the fascia anymore. i asked for my ******************************************************************* exchange for the fascia. they did not fixed the gutter as promised. had it subcontracted employing a *********************************************************** my full refund. poor workmanship with nails exposed and a nail left between a shingle. i have to cleaned up some of the debris they left and picked up 15 nails that day. the neighbor was unhappy as two of the workers peed in their yard eventhough i told them they can use my restroom.

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