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ComplaintsforVelasquez Performance Exhaust - Aurora Ohio
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Complaint Details
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Initial Complaint
10/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped off my running **** black ***** equinox for heating core repair in Oct 2021. I was told there was a delay in getting the part due to COVID. So I waited patiently until earlier this year 2022. I kept calling and decided to go in person and was told someone broke something or a part and the car is not drivable. Then I was informed that I would be given the value of the vehicle. However, that hasnt yet happened. I also had a friend who spoke Spanish call to see if Im missing something. On Oct 12th I went to the car repair shop with the police and explained the situation and received an incident number AUPE22093565. The mechanic- ***** stated that the owner did NOT want to give me the value of the car. Also, the car looks like it was moved and damaged. I have records of taking my car to other Velasquez without any issues. Now I dont know what to do. Ive been extremely patient and didnt even think about- the wear and tear on using my husbands car, gas for coming back and forth to the repair shop m and taking Uber and Lyft. Ive included pictures of my car along with **************** value of the car. ***** ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.