Business ProfileforOttone and Nera LLC

Having ordered the 72" O&N floating vanity in oak, we had to chase the carrier to discover that the item was stuck at **************. When we did manage to get the vanity delivered, we were disappointed to discover that one of the two vanities that make up the piece was severely damaged during delivery. We also found that the quality of the vanity was not to the specification we had expected, a point we made to O&N. To be fair to O&N, they offered to send us a replacement or give us a credit of $300 against a $1,558.20 outlay. In our haste to close the matter, we quickly accepted the credit, but on reflection we feel that the quality of the O&N vanity is so inferior that we now wish to return it. ****, O&N is refusing to accept the return and are presumably refusing to refund us what we paid. O&N has offered to send us a replacement vanity, but given the quality issues of the vanity, this is not an offer we wish to accept. (Note that the vanity was purchased online as O&N does not have a showroom within traveling distance of where we live.) We are undergoing a master suite (bedroom/closet/bathroom), laundry room and outdoor renovation and, having made a quick decision to accept a $300 credit, we feel that it is sharp practice of O&N to refuse to accept the return of the vanity in circumstances where it was damaged and there are enduring and serious concerns about quality. (Note: whilst the amount listed below is $1558.20, after the $300 credit, the amount outstanding is $1258.20.)We also spent with O&N $1,000 on an LED mirror, a point which seems to be irrelevant to them as they manage this matter with the vanity.