ComplaintsforGiorgio Armani
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased some products and never received the items. I contacted them and they told me that *** would contact me and I have not heard from ***. When I informed them that I have not heard from ***, they told me that I have to now contact ***. I don't think I should do their job for them. They should have refunded my money back to me by now but they haven't. They need to contact *** and to get their money back. I am the customer and not an employee for them.All I want is my money refunded back to me ASAP.Customer response
07/12/2023
It is for the designer apparel. I ordered perfume and didn't receive it.Initial Complaint
07/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 30, 2023, I purchased a pair of shoes at the Giorgio Armani Outlet at the ******************************** for a total of ****** USD. When I returned home the same day, I observed the shoes had a defect.On July 1, 2023, I requested a full refund. I was informed that refunds are not feasible. Given the condition, she was willing to give me a 10% discount if I retain the defective item. Given the limited time to consider the circumstance, I accepted the 10% inconvenience fee. I was reimbursed $14.83 for retaining the faulty item.On July 8, 2023, I went to Giorgio Armani. After a thorough examination of the item's condition, I decided to return the defective item for an exchange or a full refund. A male manager, however, refused both exchange and refund. He asserts that I was given a 10% discount and exchanges are no longer possible. First, I was never offered a refund option on July 1; second, the item is still within the 14-day exchange period; third, I was not informed that I cannot exchange the item, nor do the printed articles on the sale receipt indicate that customers cannot exchange items after unwillingly accepting a 10% inconvenience fee. The employee finally agreed to provide me with an exchange after 15 minutes of discussion regarding consumer protection law. I had to purchase an item I did not need (another design, not my best shoe fit size). I paid ***** USD in exchange fees. Therefore, the final cost is ****** USD.After leaving the store, I observed that my shopping bag was remarkably light, so I opened the box. Unexpectedly, there is a missing shoe. I returned to the store promptly, where the employee located the missing shoe. Given the entire unpleasant discussion, I am skeptical that the customer's missing shoe was an honest mistake. Please review surveillance video if available between **** and **** AM. I therefore request Giorgio Armani run a formal investigation on this matter, and provide me a full refund of ****** USD.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.