Customer ReviewsforBuchner Heating & Ac

Called them asking them to send a tech for furnace tuneup and who is qualified to install a T10+ thermostat kit to furnace, AC, and humidifier.Well, the tech they sent, *******, not only wasn't qualified to install the kit, but also had no knowledge of this kit at all. But after looking at the box, said it would cost about $20-$30 to install on top of the $149 furnace tuneup. I agreed saying I can afford the $200 total.After ending the call, he still didn't tell me he was charging me more than $200, so I went back up to the contractor two floors up. Finally, four hours later, I had to go to work. At five hours, he hands my wife an invoice for $900 for the work. But that's not all, he also tells us the humidifier board is dead, even though it had been running with no issue prior to ******* arriving.I get an updated invoice from Buchner in the mail for $181, which I called them to pay immediately.A couple weeks later, I'm trying to clean up the loose humidistat wires that are supposedly not connected anymore because it is now wirelessly digital instead of wired analog. WRONG! As soon as two wires touched, I see an electrical arc, and my new thermostat goes dark.I immediately call Buchner, but the answering service says there is a note in their system to not service our address. She tells me to call Monday, which I do. The primary secretary tells me they "discounted" the work they did and there was a note to no longer service our address and I would have to speak to the Service Manager, which I agreed to do. Well, several days, and no call from them to my phone and no call to wife's phone.So to recap:? Poor customer service ? Unqualified HVAC Technician ? Attempt to commit fraud (charging customer while they teach themselves how to do their job)? Attempt to charge nearly 5x the amount they were initially approved for without renewed consent ? Dishonest techs and Service Manager