Business ProfileforOrbit Medical Of Naperville, Inc.

My mother has had one of their medical / hospital beds since October 10, 2023 as she is in an assisted living / rehab facility. She no longer needs the bed. I have 3 calls now in to Orbit to arrange pick-up of the bed since now it is interfering with her daily comfort and safety at the facility. I was told on 3/7/24 I would get a call from the scheduler. on 3/12/24 I called back and left a message for the scheduler. Again on 3/15/24 I called and left a message but in this message, I also advised if I did not hear by the end of day on the 15th I would be reporting them to the BBB as well as ******** as their delay in picking up, means they are possibly fraudulently billing ******** for the ongoing use of the bed when I made it clear we needed it picked up ASAP.They clearly have my name and contact information and they are well aware too of the pick-up location as the first person I spoke with entered all the information in the pick-up order request. Today is now Tuesday March 19th and I started this pick-up request on March 7th.