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ComplaintsforZakiant, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Zakiant signed a contract to install *************** at my not for profit corporation. It has been 6 months and the system is not installed yet. They keep on making promises thru installers and keep on missing the date. It has been a nightmare dealing with themBusiness response
09/24/2023
1. The Organization that ************ is representing has signed the contract with ******* directly and NOT with our company.
2. The delay from ******* is due to City permit for construction.
3. ************ Organization is Tennent in the same building that we have client - His Org is not our direct client. We facilitated the option to his Organization as the current ISP had only *** connectivity. The *** clients had notice that the services will be ending soon.
4. **************** Organization was out of internet due to their previous ISP terminated the services.
5. Since we have a client in that building, **************** organization reached out to us to provided a temporary internet services. We provided temporary internet service within two hour of the request, which is still under their use. The invoice for the service is still unpaid for last two months.
6. We keep our client in that building updated with the status of the ******* construction.
7. **************** complaint is base less against our company.
8. He singed the contract with ******* and should file the complaint against *******, if he has any issues with them.
9. We did not sign any contract with **************** Organization or promise anything and are not under any obligation to provide him any service or update about ******* connectivity.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.