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ComplaintsforRon Westphal Chevrolet Inc.
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had my truck towed to location for mechanical work. Was told that I needed the engine replaced. Service advisor told me that they were going to be putting a brand new engine in my truck. I asked him if it was going to be brand new or remanufactured. He stated that it would be brand new from *************** I expressed several times that I did not want a remaned engine, he assured me that it was brand new , zero miles. I approved the workk and asked for a detailed estimate. I was told that he could not provided me with an estimate but quoted me around 9200 dollars pre tax. I called a couple days later with questions on what parts would be reused from the old motor. I was told that all parts would be brand new including the water pump and high pressure fuel pump and that they would be covered under warranty. I asked if he was sure about this because I didn't want to deal with repl them later and would pay for new ones now. He said yes. I again asked if he was sure that they were not using a remaned or used engine, again he assured me that it was brand new motor. Several days later the truck was done, I went in and paid $9,658 only to be given a bill that said remanufactured engine. All service advisors were gone for the day. I returned the truck the next day due to it running poorly and several things were not put together correctly. I questioned him about engine and he stated that it was the same as a new engine with abetter warranty. They replaced some items that they broke during repairs and checked engine told me that it was running fine. My truck is not running fine I have mad an appt to return it but they won't give me a loaner car so I had another mechanic look at it and there is an issue with the motor. All I want is for my truck to run the way it did before it broke. There is something wrong with the motor they put in and it doesn't seem like they are very interested in correcting it. I have documents with dates.Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car has been in the dealership repair shop for a few months thats a very long time leaving me without means of transportation. I brought my car in for diagnostics and was advised to prepay for the parts and that I would be notified when the parts arrived so I could drop my car off at the dealers service center to be repaired. I prepaid for my parts, waited a few days, I received a call from the service representative stating that all the parts had arrived except for one that was a seal, I was able to purchase the missing part from a different gm dealer, I brought the part to my service repair person who confirmed that this was the only missing part and that I could drop off the car for repairs. A Few days after dropping the car off for repairs I received a call for the service representative stating that they are now missing an another part a harness and my car has been in their shop ever since. I request a loaner vehicle while waiting for my car to be repaired but was denied by the service representative. I have been paying for transportation to and from work since I dropped my car off at the dealer and I am seeking compensation for the inconvenience and deceptive tactics.Initial Complaint
03/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 21st 2021, I ordered a 2022 ***** Silverado HD Duramax diesel truck from *** Westphal dealership. We were notified that because of the pandemic it would be awhile before the truck was built and delivered. In December 2021 we were informed that the truck would be ready and we were to come apply and sign for the loan papers. On December 23,2021, I signed the final loan papers and was told that the truck would be delivered to the dealership within the next week. I have made multiple inquiries with the dealership and both GM and GM financial. No one seems to know why my truck continues to sit on the lot in ********. We have made 3 payments on this truck that is not in our possession. Last Monday the 21st, GM customer service had promised the truck would definitely be delivered to the dealership. It is now March 27th and still no truck and no one knows how to help me.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.