ComplaintsforResurgence Capital, LLC

• Initial Complaint

  04/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  What is the nature of the dispute is: Resurgence ************ PC is charging me $212.31, a monetary charge that is not recognized since I already paid the collection debt in full.The amount of money the business is charging me: $212.31 dollars What the business committed to provide you: I had a collection debt which is already paid off in full.Date of Transaction: March 25th, 2023 Account and Case number: ************************** Client File: ********* Whether or not the business has tried to resolve the problem: They keep calling me and mailing me letters with extra charges for no reason.

  Business response

  04/26/2023

  This is in response to the complaint filed with the Better Business Bureau with a complaint ID of ******** in connection with an account placed with our office.  

  Resurgence ************ PC did not charge the consumer the $212.31 as alleged in the consumer's complaint.  On March 27, 2023, our office sent a letter to the consumer providing the consumer with the remaining judgment balance as judgment balances are subject to statutory interest until paid in full. The consumer's file has been closed with our office.

  The consumer is welcome to contact our office with any questions or concerns.

  Customer response

  04/27/2023

   
  Complaint: 19907320
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *************************************

• Initial Complaint

  02/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was threatened by Resurgence for an old debit that was almost to old to be collected. I was scared so i called them and made payment arrangement was told that once paid in full it would be removed from my credit report. Well now that it is paid they refuse to remove it from my report. I have contacted them and the credit agencies. The company still refuses to damage my credit report.

  Business response

  03/03/2023

  This is in response to the consumer complaint ID ********.

  
  At no time did Resurgence ************ PC (Resurgence) made any threats to the consumer in connection with the debt in question.  In fact, the consumer contacted Resurgence on February 25, 2021, to discuss an available payment plan.  The consumer subsequently signed an Agreed Order  to Dismiss with Leave to Reinstate whereby she agreed to pay the balance of the debt at the rate of $50.00 per month. 
  

  Resurgence has submitted a request to the client to have the associate tradeline removed from the consumers credit report.
  

  The consumer is welcome to contact our office with any additional questions or concerns.

• Initial Complaint

  03/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a debt collection company. I live in ********* and debt occurred in *********. This company sent a garnishment to my place of employment. As soon as I had the knowledge of garnishment taking place-was the 1st one that was taken out of my paycheck. I immediately filled out the necessary court forms to stop garnishment due hardship. I faxed my everything to the company and called and verified they received it. The 2nd garnishment was then taken from my pay (I get paid every 2 weeks)- when I call Resurgence they told me that I didn't "prove my hardship" so then I sent a copy of my state benefits showing that my kids and myself receive badgercare state insurance (father has passed away, I am a single mother 3 children dependents) Then 10 days after they received the proof they sent me a letter that they stop garnishment but never sent one to my employer (knowing good and well they employer can only accept directly from them to release) then upon reading my copy of letter they had the wrong address (some out of state) that in no way is any relation to where I work not even a head quarters (its a small medical clinic)- it was just a tactic to delay notification to my employer (which they faxed initially the garnishment request) but did not fax the release. I requested them to fax the release after a 3rd time of garnished wages, rep over the phone told me that they did as I was on the phone with them. H/R did NOT get the fax and she has been looking for it. Finally after the 4th attempt (and garnished wages) I contacted the ************** again and was told it would be faxed to release while I was on the phone. They will not send me proof of fax that they released it to my employer to prove it was sent. This company tactic took 3 garnished payroll (over 6 weeks) in efforts to disregard my request due to hardship per law. This tactic is beyond wrong not only morally but lawfully. They will not refund any money that was submitted to them after the letter of release.

  Business response

  03/17/2022

  On December 20, 2021 our office issued a garnishment against the consumers wages.  Then on January 20, 2022 the employer provided a response to the garnishment indicating that the consumer would be garnished as allowed by law.  On January 28, 2022, we received the consumers Answer to the garnishment claiming that she was exempt from garnishment.  However, the consumer provided no proof of her exemption with her Answer as instructed in the garnishment packet she received.  On January 28, 2022, we sent a letter to the consumer requesting proof of her claimed exemptions.  On February 2, 2022, we received a garnishment check in the amount of $217.50.
  
  On February 8, 2022, the consumer called our office to ask if we received her proof of exemptions.  The representative she spoke to advised her we had not received the proof.  On February 10, 2022, our office received the requested proof showing that the consumer was exempt, and it was reviewed on February 14, 2022.  On February 15, 2022, we mailed a release of the garnishment to the consumers employer.  The consumer also called our office that day, and was advised that the release of garnishment had been mailed.  On February 25, 2022, the consumer called our office again, and advised us that her employer had not received the release of garnishment; she requested we fax a copy to her employer. The consumer provided a fax number for her employer, and we immediately faxed over the garnishment release to the number provided.   The consumer called our office on March 10, 2022, and stated that her employer still had not received the garnishment release.  During that call, the consumer provided us with a different number to which to fax the release, and we did so immediately.  Additionally, we added special instructions to the consumers file to return any future garnishment checks.
  
  On March 14, 2022, we received 2 additional garnishment checks from the consumers employer.  Said checks were returned to the employer on the same day.   
  
  Our office has complied with all procedures required by the ********* law.  The consumer is welcome to contact our office to discuss a mutually agreeable settlement or payment arrangement.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩