Business ProfileforBiolife Plasma
Current Alerts For This Business
In October 2023, BBB investigated Biolife Plasma's business practices. This investigation was prompted by a pattern of complaints submitted to the business. Many of the complaints are unanswered, the consumers allege the company did not fully compensate donors for plasma, while also alleging the staff has denied consumers from being able to donate due to unclear preexisting conditions.
The business is in relation to Takeda Pharmaceuticals International AG located Thurgauerstrasse 130
CH-8152 Glattpark-Opfikon (Zurich) Switzerland. However they do have a headquartered office for Biolife per the Chicago address.
On 11/09/2023, 11/15/2023 and 11/21/2023, BBB requested additional information. As of 12/6/2023, BBB has not received any response from Biolife Plasma.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 11/09/2023 BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate the financial compensation claim stated on the website as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
https://www.biolifeplasma.com/
“Donating plasma can make a big difference to your monthly income, and an even bigger difference in the lives of people with rare diseases. New donors can get up to $900 in their first month donating,”
“We compensate every donor for the time they dedicate for each donation, since the process required can take anywhere from 1 to 2 hours.”
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
34. Claimed Results
Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- 1200 Lakeside Dr, Bannockburn, IL 60015-1243
- BBB File Opened:
- 4/16/2021
- Alternate Business Name
- Shire Biolife
- Biolife Plasma LLC
- Business Management
- Mr. David Bailey, President
- Contact Information
Principal
- Mr. David Bailey, President
Customer Contact
- Mr. David Bailey, President
- Additional Contact Information
Website Addresses
Customer Complaints
161 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Customer Reviews
56 Customer Reviews
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Most Recent Customer Review
Shay D
07/18/2024
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