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Find a Location

Sterling Exteriors, Inc. has 1 locations, listed below.

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    Business ProfileforSterling Exteriors, Inc.

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2012

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Sterling Exteriors, Inc offers roofing, siding, gutters, windows and insurance claim services. 

    Products & Services

    Roofing, Siding , Windows , Gutters , Insurance Claims

    Business Details

    Location of This Business
    1250 S. Grove Ave Ste. 200, Barrington, IL 60010-5011
    BBB File Opened:
    10/13/2011
    Years in Business:
    42
    Business Started:
    4/29/1982
    Business Started Locally:
    4/29/1982
    Accredited Since:
    5/1/2012
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Robert Patterson, President
    Contact Information

    Principal

    • Mr. Robert Patterson, President

    Customer Contact

    • Mr. Robert Patterson, President
    Additional Contact Information

    Fax Numbers

    • (847) 304-0301
      Primary Fax

    Website Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/10/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    On November 10, *** (salesman) from Sterling Exteriors approached my wife and requested to provide repairs for our home. She explained that she wasn't able to talk and said she would contact the business when ready. *** pounded on the door later that day looking to follow up on their discussion, informing me that he had talked to my wife (whom he referred to as my "mother") about some siding damage. His assumption of my wife's maternal relationship to me has caused her emotional strain of which she spent the evening upset at such an assumption. I informed him that this was not a good time and we would contact them as needed. He requested that a salesman come out the next day (November 11), to which I told him "no" due to at-home work appointments and encouraged correspondence through phone/ email. He agreed and left. On November 11, *** knocked on the door which has a NO SOLICITING and (and red-painted) DO NOT DISTURB signs affixed. I asked him to leave immediately due to his interruption. This company has not only insulted my wife but has harassed our home-based medical care business when I have communicated by both verbal and visual means that we do not want to be disturbed. Not only did he disregard concise directions, but he was also the sole cause for interrupting a mental health e-visit appointment which undercut my wife's ability to provide medical care to a vulnerable patient. This is unacceptable and we are looking for assistance to make sure that this level of blatant high-pressure sales tactics is no longer considered acceptable by their management. We will seek immediate law enforcement assistance if *** or any other unrequested salesperson arrives at our door.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David D

    2 stars

    04/08/2023

    I gave them 2 stars (one extra star) for their sales ***** ****** who was polite; otherwise, my grade is 1 star.Many different roofers have been ringing my doorbell soliciting to install a new roof for us for the last 10 years, and I usually politely decline, but this ***** ****** was extra courteous, so I agreed to let them give me a quote (he promised me a quote).On Sat., April 1, 2023, the roofer came in, gave me his card and an information sheet, and told me that they only work thru my insurance (claim).I asked for the quote in case I want to pay on my own and avoid a claim, but he refused, and I assume that meant the higher prices thru a claim and no need to negotiate with an owner over a high price.When I insisted on a quote based on *****'s promise of a quote, the roofer said that ***** was new and did not know their "system." The man was rough and unfriendly, and... HE GRABBED HIS CARD AND INFO SHEET OUT OF MY HAND, so I do not even know his name (which is in their system, if they care, but he might be the owner himself, so...).Another roofing shark...P.S. I called them the same day and left a message asking for his name and their call back, but nobody called me back, so I called again Wed., April 05, 2023, and the answering service told me that someone would call me back, but,.. nobody did.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

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