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Find a Location

Genesis of Elgin has 1 locations, listed below.

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    Business ProfileforGenesis of Elgin

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    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1201 W Lake st, Bartlett, IL 60103
    BBB File Opened:
    5/6/2024
    Business Management
    • Kevin Connon, Vice President
    • Michael Meah, General Manager
    Contact Information

    Principal

    • Kevin Connon, Vice President

    Customer Contact

    • Kevin Connon, Vice President

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    For 5 months now I have been dealing with a 2023 genesis g70 leased car problem. Almost failing to start on and off for the last five months. I have tried to get in contact with them for the first two months. No one calls me back and so we decide to take it in on a Saturday and no service in on Saturdays so hyndai looks and says battery is fine drive it more to charge the car. Keeps doing it and I bring it back and Genesis keeps it and runs some tests over and few days and finds the battery is fine and tells me pretty much that I dont drive the car enough, at a high enough speed so I need to drive it everyday at least ***** min at a speed of 40 or I need to charge the battery everyday. That was there solution to this problem. I have talked to others who work on cars and say that this is not an answer and something has to be done with the car. It should not hesitate to start on multiple occasions. I feel that they are not fixing the matter at hand and I feel like I should get the car fixed or a new battery in the car. I contacted customer care about this and I had an appointment set up to bring it in then they called me and said I would have to pay for a rental that Genesis did not have a loaner for me. I will not pay for a loaner. I expected a car from Genesis while they looked at my car again yet they refuse to help me out. Now they want me to wait even longer to get my car looked at until they can have a loaner for me. I just am very mad at this whole situation. I am paying on a car every month that I should not have to worry about if it will start or not and then Genesis is not willing to help me out at all. Maybe you can help me out. Thank you
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    Customer Reviews

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